Ekurhuleni Metropolitan Municipality Brakpan Unclaimed

Firstly, Both my parents passed away last year and I am busy trying to sort there estate. One of my problems is that I need to renew two car licences and the LADY at Window 5 just didn't want to assist me at all. I had all the documentation with me that includes the Attorneys letter giving me permission to renew the licence till the Estate was finalize. But she still refused to help. I am in disparate need to speak to someone higher up to give me a call urgently so that the problem can be resolved