Xtra Clothing & Shoes Unclaimed

I am disgusted at the respons I got from Shantel and another staff member of xtra clothing. I bought a boots from the store in Vereeniging last week Monday and the stitches are opening up. I took it back to return and the lady on the floor was very rude and refused to take it back. I never ask for my money back all I asked is that she let me take another 1 or somthing else. Instead she refused point blank that she can not take it back, and she was very rude about it. When I asked to speak to some one higher she told me that the floor manager is on lunch at 11:00 in the morning. and I sat for an hour in my car to wait for her. In my experience the customer is always right and the staff of the company was supposed to be courteous.