Debonairs Pizza - Pine Crest Unclaimed

We often order pizza from you. Lately we have problems when ordering. One of the ladies answering the phone battles to take your order. You have to repeat your phone number, address and order a few times before she gets it right and it is very difficult to hear the amount as her pronunciation is not clear. Usually we only find out what is due when the delivery arrives. Today we had the same problem, but to our disappointment the pizzas were not as tasty they normally are. We ordered three pizzas and all three of them were raw inside. The Hawaiian did not have any taste at all. My kids said that they never want to eat pizza again because it was awful. I tried to place it in my own oven, but with no success. What is happening?