Full Circle Communications Unclaimed

FULL CIRCLE COMMUNICATIONS provides visual internal communications, particularly for manufacturing and distribution companies where the shop-floor employees have limited access to electronic communications like email and intranet. We have offices in Durban, Johannesburg, Cape Town and the United Kingdom.Throughout each month, with a range of visually exciting communication channels managed by Full Circle - flashboards, notices, newsboards, picture-stories, magazines, and competitions - information is disseminated to the whole company. Our process structure includes a high-level communication committee and communication facilitators who are selected from the workforce for their natural communication abilities. They are trained by Full Circle in our model and general communication skills and they encourage all employees to engage with the communication process and keep channels interesting.Acting as connectors between nodes and clusters in the workforce, communication facilitators enable valuable feedback from employees. As well as revealing critical information for management, the feedback process encourages employee participation in communication which engenders buy-in and employee engagement.All feedback, in the form of mini-surveys (quantitative), feedback forms and comment forms (qualitative) is statistically analysed to monitor and measure the effectiveness of the communication. We use a tested measurement methodology to produce credible results and develop a culture of two-way communication.

Facilitators are trained in the operation of the system and in general communication skills. In addition to the facilitators, we workshop the communication system with your supervisors and managers. Our past experience shows that management ownership of the internal communication process is an essential element of its success. Full Circle client services staff are in daily contact with site management, supervisors, and the shop floor, and build their trust and co-operation.