4.1 No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems. 4.2 If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means. 4.3 You can reduce the risk of a message being caught by the spam filters by: (a) sending the message in plain text (instead of, or in addition to, HTML); (b) removing any message attachments; (c) avoiding the terminology and text styling typically used by spammers; and/or (d) ensuring that your messages are scanned for malware before dispatch.