‘I would like to congratulate your company for providing me with the service excellence for which you are acclaimed. Your agent called on me with invaluable advice. The felling team were here at daybreak and did a brilliant job. It is obvious that they have been trained thoroughly. The fellow up in the tree with the saw was like a circus acrobat – quite remarkable. The cutter machine arrived shortly after and ground up all the trimmings, followed by a clean-up team that left my place spotless. Many thanks for a job well done.’