Hospital Kloof Mediclinic:24 hr Emergency Centre Unclaimed

Saturday 3 July 2021 at 17:00h, my wife (the patient) and I arrived at Emergency Centre, Kloof Mediclinic, Erasmuskloof. After 2 hours waiting, they still could not tell us when it would be our turn. Explanation: we were green coded, while all other patients were yellow or orange coded. We understand that yellow has priority above green, but surely not to the total exclusion of green. If they had told us at registration that we had no chance of being attended to, at least we could have been sick in the comfort of our home, rather than waiting endlessly on their highly uncomfortable cold steel benches. Eventually, we gave up and returned home without treatment. They do not seem to understand that green coded patients are also people, suffering from an illness, needing attention and treatment. Surely, they could fit in a green coded patient in between yellow or orange from time to time. Surely, when a green patient has waited for hours, she must also be given a chance.

I was pleasantly suprised when I had an emergency and went to Kloof. From when we walked into the emergency department until we walked out, we were treated extremely well. My husband had cut his thumb badly and in the end had to have 7 stitches. I was allowed to stay with him, and the Dr was very thorough. Making sure first if there wasnt any glass left in the cut. The staff were so pleasant and made the experience so much easier for him. The Dr told him to come back in two days so that the she could just check if everything was ok, as the cut was very deep. The waiting period was also very short. It was so good to see the good, pleasant and professional way the emergency department work. We are recommending Kloof to all our friends because of our pleasant experience. Well done Kloof