Midrand Call Centre Academy Unclaimed

The Midrand Call Center Academy (MCCA) was established in 2009 to address the pressing need of providing employment opportunities for the call center and business process outsourcing industry. MCCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, MCCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools. Generic  Call Centre Training NQF Level 3 is a One Week Training costing R600. There is also R200 registration fee to be paid. The course covers both Outbound Call Centre as well as In-bound Call centre. there is also computer training in the course. It is a detailed training covering the following:Inbound Order TakingInbound Customer ServiceInbound Up-Sell and Cross SaleInbound Customer / membership Retent