The Star:Subscription & Home Deliveries ShareCall Unclaimed

You took money from me for June but thus far I haven't received my Saturday Star once

We have not received a newspaper for three weeks. The first two weeks they said that the chap had resigned The third week they say they had a new person and we still did not receive a paper. They quick to take your money, it’s disgusting. Don’t use them at all.

Ay no, delivery service is bad. Having to call the call centre constantly, and they say someone will call, never happens. Day 3 now, still no delivery! Not impressive at all

The subsciption delivery is irregular . They deliver for a while, then stop. then i have to phone and phone and they take ages to get it right , then it stops again,

The worst delivery service and for content that is hardly worth the paper it is printed on!!!

Worst delivery service ever. I wish to cancel my service immediately

Saturday Star again not delivered this morning (05-05-2018) The deliveries remain erratic after years of apologies etc... For the record, nothing delivered today, got it last week, nothing the prior week. 1 out of 3 is completely unsatisfactory, I'll be cancelling my subscription again next week.

CURRENTLY SHOCKING SERVICE - NO NEWSPAPER DELIVERY VIRTUALLY EVERY SECOND DAY. CALL CENTRE STAFF JUST APOLOGISE BUT DO NOTHING. I THINK I MUST CANCEL MY SUBSCRIPTION.

Delivery ? What delivery. Once they have your money you maybe get one newspaper a month. If you are lucky - I will never renew my service The call center is useless

Worst delivery service ever. Also does not help calling to complain. I requested change of address for delivery but this never happened. Also requested cancellation of service but they keep lodgong debit orders. Total lack of feedback after complaining almost every week. Definitely won't recommend them. One star or lower rating.

On or about the 12th of October I received a call from The Star enquiring as to why I had not renewed my yearly subscription. I explained that the deliveries were too erratic and therefore I would not be renewing. The lady then offered it to me on a monthly basis and I refused. However after she assured me that they now had new delievery personnel I reluctantly agreed to give it another chance BUT FOR ONE MONTH ONLY and if the deliveries were reliable, I would consider renewing again. This morning I called Independent Newspapers Home Deliveries to inform them that since starting the deliveries again on the 17th October, 4 deliveries had been missed and I would not be renewing. To my surprise, this evening I received an SMS from FNB stating that R178.85 had been reserved for a purchase from Independent Newspapers. This is obviously for another month! In my opinion this is fraud and I will be reporting it to FNB in the morning. I DO NOT WANT THE STAR ANY LONGER and never again!

Extremely poor delivery service on and off over a long period of time. I finally moved to just the Saturday Star after many years of daily newspapers. The last two months..... One delivery July, phoned after two missed papers, suggested to the person who answered that it would be best to finally cancel my paper. No more papers were delivered. August, my account was again debited for the Saturday Star, no deliveries now suddenly two deliveries in a row. I phone the Call Centre. this afternoon.....first call , after three minutes, goes to a Mailbox which is full! Second call goes to someone in Durban, who says I must call 0116339111.This gives an out of order signal. What do I do next.? It is hard to believe that a newspaper like the Star can allow service like this.

FOr the past 6 months, I have been calling the listed number for probably 3 out of every 4 weeks to enquire why my copy of the Saturday Star hasnt been delivered. I get an apology and on most (but not all) occasions, a copy is then sent through. Apart from the irritation value of not receiving a product that one has paid for, I find it even more irritating that a commercial enterprise continues to make special arrangements to do special deliveries at a cost that must far outweigh the value of my subscription. They would have saved themselves money if they had simply refunded my subscription and told me to get all my news online. The number that I usually call (0860 326262) to complain is not even operative today at 9:30.

No paper delivered today and the delivery office is closed when you call them. It can't be that difficult to deliver a newspaper. Kids do it in other countries.

We have subscribed to The Star and Saturday Star foe at least thirty years. Mostly there have been no problems. Just lately, however, we have twice experienced getting only part of the paper on Saturday. BOTH times I have phoned only to be told another would be delivered, BOTH times it wasn't. BOTH times I phoned TWICE and was told by a somewhat irritated /exasperated person on the other side it would definitely be delivered. Bottom line is we are being lied to AND not getting the paper and it is unbelievably irritating because Saturday is one day when you can lie in and do crosswords and other puzzles and enjoy the travel section etc. These are the parts that aren't delivered. It is enormously frustrating and is just POR, POOR service to a customer that has been one for years.

Please suspend the delivery of The Star to 3 Aranmore Estate, Syringa Avenue, Broadacres for the period as soon as possible to 15 October 2016. Thank you. Tel 083 564 6075, 011 4658865

Ever since we have had the change over in home delivery system, we have only had 2 delivered. We clearly need someone to investigate the Beverley Gardens Randburg deliveries and credit for all the times we have not received our paper!!!

I object to getting the morning edition in the afternoon - who in their wisdom made this decision and WHY was I not afforded the courtesy of a choice considering I pay for the service? After receiving the sms yesterday I phoned and was assured a manager would call me? Cancel my subscription forthwith I will buy my own final edition.

Home delivery service a total waste of time on average my newspaper is not delivered at least 3 times a week

Delivery for past month has been very inconsistent. Complained a few days ago and then a few days later no delivery AGAIN- 19 May

Trying to subscribe to Saturday Star with special wine offer but have to hang on for 10 minutes at a time without getting through to the right person! Why no e mail address?

I cancelled my subscription to the Weekly Star and the Saturday Star 23/12/15. Cancellation Reference 4041079. My account was debited on 2/1/16. I have not received any papers since the cancellation date. Please refund the debit 2 January 2016 Transaction description BUSINESS ONLINE DEBIT INDEPENDENREF 2000070981160102 Amount (R) - 186.06. Please advise. Subscription nos. 2000070981 and 204160 3230.

second time in three weeks no delivery. So irritated.

paid and arranged for delivery of Saturday Star for a gift Very disappointed It was not delivered Very inefficient - not the first bad experience