Russells:Head Office Unclaimed

I bought a fortune lounge suite cash 30.december 2023 a month later u can feel the springs whn u sit down u can even see it. I reported the matter at bellville branch. The service is so damn poor I even said I will rather pay the difference for something else cz I don't want that poor quality suite again 2 weeks later they just come collect no communication nothing was made we must fone up nd down whr it's not our job to fone to get updates from the store. The manager and the sales person is so unprofessional the sales person even told the manager "don't worry im with u" and it's still bothering me cz why make such a statement in front of the customer. I later told the manager I don't want anything from thr store I want my money back. So now I'm left with a empty lounge and no money to buy a new set cz I have to wait for my own money from them they ddn wait for the money whn u bought the stuff. I'm utterly disgusted by the service and quality of Russels I won't ever recommend Any1 thr

I was buy n view stuff at Russell's that was in December the cupboard was not in n good position so a make contact with the sales person so they say that they don't have another one so I must get someone that can fix it the guy give a quote then they say he must fix it when I am happy before they wil pay the guy I told him and he say he don't work like that so for me it's better to take it back to the shop I was never having such problems like that Ather shops what must I do

I paid on 18/9/2023, my warranty, to exchange from seally to restonic, after i had problems with seally arko mattrass which they already changed twice. So seally came to agreement they will debit my account R6499 then i can take restonic basaro which is now same price. Till today all differeny storirs from Russels Boksburg. Please i need my exchange mattrass. Seems like nobody really cares. Or i need my refund For mattrass plusxl warranty. Ref S316447. Russels keep on saying i must avcept Argo Mk from seally then branch will collect and make arrangements, according to Bravo Beds it doesnt work like that, they say Restonic must bring bed. Please i need help. Sue van Schalkwyk.

Poor service at russelin Queenstown i bought gase stove infect i laybey it when i went there to take it they said they don't have it was a dicontued stock so i want my stove becase they did not tell me that when i was laybey it now they said i must add money to another stove i dont have mone and is not my mistake why must i add money because is their fault and i hire a transport

I bought a lounge suite for R20000, upon arrival the single seater's arm rest was broken, the double seater was torn on the side. I reported the matter and waited over a month for them to get exchanged. Okay they finally exchanged then but with another factory fault , the single seater was not reclining properly and the double seater was also torn on the side just like the previous one. I reported the matter and for 2 months they were not communicating with me , we were calling them non stop. Now they say the are going to take the coaches for repairs, they are supposed to give me new coaches as the were faulty upon arrival. I currently do not have any coaches, in this cold we sit on blankets. They are not supposed to get them repaired they must give me new coaches, I can't be paying for damaged coaches that were not even damaged by me , they came damaged. I am seriously not happy with the way they are treating their customers.

I have bought a furniture in credit in one of your chain store in Limpopo Venda until now l didn't receive any furniture or respond on wy their not bringing my furniture,l tried to call their head office nobody is picking my calls service is very bad

Bad negative experience at Russel Peddie. Fridge freezer not working reported on 01/03/23. on 03/03/23 went to store asking staff to do follow up Ntosh said they don't do follow ups gave me complaint reference number. That was unfair, strange, uncalled for did not put herself in my shoes . It is a night mare not having a fridge in a very hot summer. I called Defy in vain. 2 weeks now still awaiting a call from Defy.

I made an online order which was suppose to be delivered in 2-5 working days and 10 days later the product has not even left the storage yet. After asking for a refund the turnaround time is also 10 working days or more. Extremely poor service from Russells, buying from them is not advisable because their sales services are a joke. I would never recommend them to anyone

I so hate Russell's store in Rustenburg, I regret purchasing my Tv that I had claimed for 4 months now. Nobody is willing to help, all I hear is nonsense from the manager store. She got bad attitude, doesn't know how to speak to customers. You ask her questions, she knows nothing

I had lay-buyed an item from Russell Tabankulu branch,EC having paid a certain amount towards the lay buy, so when I get to the branch to settle the outstanding balance as well as collect the Item that I have been paying for I am told that the item that I’ve been paying for is out of stock. How is that possible?? Did the store staff decide to give out the item to someone they know even though they knew it was being paid for?? I AM VERY DISAPPOINTED AT THIS LACK OF RESPECT FOR CUSTOMERS, UNPROFESSIONALISM AND POOR SERVICE AT RUSSELL Employeees look clueless and are definitely not helpful

Very very bad service. Not one of those consultants can assist with a complaint. these people are not trained to handle complaints professionally.

I purchased a TV from Russells Edenvale in May, its August now! i have been contacting the store, directly, telephonically, and via email, to no avail, I am paying for insurance for my TV, BUT I DON'T HAVE THE TV!!! The TV was stolen the day AFTER it was delivered, and the insurance company claimed to have contacted me regarding this THEY HAVE NOT and then tell the store the claim is rejected. IF THAT'S THE CASE cancel this order and refund me for the months I have been paying something I don't HAVE!!!!!

I had made a purchase from your Durban branch for the amount of R48000, The TV unit was scratched and the 65inch TV has a dead cell, We have contacted the branch and laid a complaint 3 times now and no one is getting back to us, my next step it to go to the Ombudsmen because we spent a lot of money to get goods that was used in the store, I even have pictures of the goods that we saw at the store are the same that we received

I went to your Queenstown branche on Saturday spent almost R30000 cash in your store. They promised me a delivery today as I did not want floor stock. I sent my husband this morning and your staff can't tell me where my delivery is and want to give me floor stock. The sales lady won't call her Manger as she is washing floors. What kind of service is. I will log this on hellopeter for the terrible service and the fact that I'm waiting 4 days.

I approved credit debit order im still waiting for delivery

I received a bed delivered to my home in a torn condition. I have contacted russel newcastle store manager and she has done nothing . I have Eben registered a complaint but to date nothing has been done. The store manager at newcastle is Luzan

Not happy at all. No answer when i call and very slow services

We visited Nelspruit branch and The salesperson Mr Banda did a marvelous jobs in serving us , very attentive, kind, respectful, even went extra mile in trying to resolve the problem with the Nelspruit warehouse department manager who incompetent, doesn't deliver on time and refuse to communicate with the client. Please change the warehouse manager in Nelspruit.

I went to cancell a lybye at king williamns town branch the service of the 2 ladies that i dont know their names was poor ,they were talking to each other and their friends that came in and i want my cancellation money because i wanted to biuy online it seems like i will never again...

Hi. I would like to complain about Russels. I don't suggest you buy anything. We bought defy gas stove 3 weeks ago. We didn't like it because the oven part was really slow. Then we want to give it back. Since that day every single day, I'm calling them but there is no solution. They don't know anything about the process or they don't want to take it back. This is the worse experience that I have had in my life. I'm still waiting for them to pick my stove and give me my refund

Monday the 26th we bought a living room set at Vredenburg Russels. R20 000 cash deal. They came Wednesday the 28th to deliver and assemble the couches in our living room. Upon assembling the single seater had 2 cuts and we rejected this set and spoke to the manager and said we want another one. The manager said they will bring us Monday a new set from Cape town as they could not be liable for damaged goods but can request a new one. So we spoke to this manager and said if the 2nd set arriving Monday should look like this one we want our money back and will go buy some where else. She said Russels cant be liable for damage to products they receive from the warehouse in cape town but can send back for a new set and now having to wait another week. My question is my Cash of 20 000 wasn't broken why would i get broken furniture. Where is the quality control for assembling and packing these furniture done cause obviously some one hasn't been doing there work properly.

Worst service ever. No after sales service. Bought from Silverton shop. Kensington lounge suit. 1 Chair skew, seat front as well as back rest. 1 couch armrest skew. Reported within 10days after delivery. Staff member meisie never follow up on calls. She had several calls from my daughter Jannette Kaufmann, regarding this matter. never follow up. I am available 24/7 and also no contact to me. I need chair and couch replaced within 7days. Will never recommend Russell's to anyone.

Hi you're service is very very very poor and it's sucks I bought a washing machine last month it doesn't work i reported it last month till today my matter is not being attended what must I do to get help

poor srvice

I want proof of a debit order cancelation and also proof that my account has been cancelled. They took an installment that wasn't supposed to be deducted from my bank account end April 2021.

Still waiting for my bed purchased on 31.03.2021. I am at a dead end with phones and emails and I just need to take it as a loss of R3000.00 as I will never get this bed for which I have paid

Hi, i requested for a refund on the 27th of january and till this date i haven't received my money. I lay byed a tv 58" smart tv when i was about to finish to pay it off i was told to pay additional R1600 that the price has increased so i went to the store and demanded for my money back. I returned all the receipts of payments i want my R8460 back is been long now

Hellow,am so angry I bought fridge last year December I told them its not working I need refund since I never get new fridge. I don't know its because am poor black pedople that why I don't derseve good service.I will report you from social media it been 3months now am getting tired of your shit.I bought at Alexandra pan of Africa

I bought a bed online on 13/1/2021 and it still has not been delivered. On 28/1/2021 i received a call to confirm my address for delivery. However the driver was in Durban and I stay in Durbanville. I phoned your customer service on numerous occasions but nobody can confirm when bed will be delivered. order nr 900020722.Please assist

Worst customer service. Took my money 2 days ago, I received nothing in return. Being offline for 5 days.....not a valid excuse. Tollfree number consultants of no help at all! I just want my money back, immediately

You have poor service ever with Lazy employees.

To whom it may concern Experience the service of your company it's very poor am hurt ? that money comes 1st but you're lazy to work within your company am sad ☹️ seen that everyone complaints about the services from delivery department.

Good day So bad Service from Russells on-line purchase, speaking to various persons for delivery and one cannot get a firm answer from any Russells employer. Rating even one star is not worth it. the Service from Customer Care is so Bad SHIONET service. surely the Operations manager needs to look into these matters. If i only knew of the SHIONET and Online purchase I would have not done this purchase with Russells. They forget that now with COVID-19 is is better to do online purchase rather that in store purchase, they even say that taking delivery cannot be done by the customer but they will deliver, but there no action from there side to give feedback. If i have to say SHIONE Service every day i will do so.

Very Bad Service with online purchase. No Service Desk they don't answer call.

This is to notify you that I WILL ensure to give a bad review of Russels Head Offide wherever I go!!!!!! Your sales people and Manager at Silverton branch is EXCELLENT!! They are really assuring for best customer service, but sadly your Head Office just ensured for a total different review and experience!!!! My delivery was due today after buying over R12 000 furniture from you and just being called that there was a problem and the delivery is rescheduled for Tuesday!!! I have already got rid of my mattress and furniture yesterday to ensure I have space for YOUR delivery today. SO!! WHAT DO YOU THINK I MUST SLEEP ON TILL TUESDAY?????????

i purchase a Cozy Night Monarch 137cm online - they delivered it 19.05.2020 - I locked a call on the 01.06.2020 - MATTRESS SPRINGS COMING OUT - it took them until the 24.06.2020 to deliver a New Mattress = on the 30.06.2020 i locked a New Complaint = Mattress is doing the Same - they said that they are going to refund me and collect the Base & Mattress = WELL UP TO DATE 06.08.2020 = i am still sitting with the Set & NO REFUND!!!!! I have in the mean time bought a New Base and Mattress & paid for it I have just spoken to the Online lady - and locked another Complaint - NO REFUND Yet my ref no ! BA-COZY-20200601-1203 New one today ! 9000 122 612 PLEASE CAN WE GET THIS RESOLVED

Over a week now. I am still waiting for my refund of a cancelled online purchase

I made a lay bye of dining room seats and am not certisfied at all when they came to deliver other seat was littele toned / scrashed and i reported to the store they came and took the chair even today i did not recive other seat at phuthaditjhaba.

I bought a bed at Russells Chris Hani crossing on lay-by, the day I finished paying for that bed it was already sold to another customer and they told me that they going to check for the bed in other Russells stores but they kept on giving excuses that I must pay R460 for delivery which I do not have, I asked for a refund and they said it's going to take 15 days for the store to give me my money back which is an unreasonable waiting period for my own Money.

I had a bad experience in your branch @ Chris Hani the sales person who was so rude on the floor and on the phone his name is Mish.

bad service ever Shop 2 33 Voortrekker Street, Newcastle, 2940

good day i bought a fridge August 2018 it only worked for a week we took the fridge back they said they will send someone to fix it they did now its not working still can you please assist ( i bought it at Thohoyandou) i talked to the manager he said there is nothing he can do.

Hi I was entrenched at work while I made a layout for a bedroom. Now I want my money back and they claim I'm suppose to take an item that costs the money I paid for lay buy. I need nothing except for the bedroom. So why is it said that I can't get my money back. Coz really now I have been a customer paying cash.but the service I got is not good.i made it at Frankfort and I keep going back there to get an answer. I don't live in Frankfort yet I have to waste more money and they keep telling me they will give me feedback. Until when

My name is Mthimkhulu Radebe and I bought a bed Cash (R5499) for my mother at Vrede Russels on the 28th of December 2018 and to date it has not been delivered. Iv been to the shop even yesterday Wednesday and was told it will be delivered by end of the day yesterday and as expected, it was noy delivered! Today again (3 Jan 2019) I just came back from the shop and was told by the manager it will be delivered next week latest on Wednesday. My question is why such a long wait when I am a customer who paid cash and I no longer trust a word from the store and they say they cant refund and want my bank statement to refund. I fail to understand why ask for my bank statement when I paid cash and my bank statement is private as I paid cash. Please assist as I am now going to open a case at the police station.

Dear Sir /Madam, I am writing the compliant regarding one of your stores manager in Cosmo City,I bought a laptop at Russels in cosmo mall. We experienced the problem with the laptop,we then send the laptop back to the shop ,its been with them almost a month,i went to the shop several time and the manager and the staff kept on promising that they will call to advice on the laptop, until i went back to them last week on Saturday the 07 December to query the laptop.i told her i am not happy ,she did not even bother to explain why the laptop is taking long and not even apology ,after talking to her i then ask her for refund and she just said go and print your statement i will refund ,she is very rude i am not sure how tdid you hire some as the manager who does not have skills and knowledge on how to treat customer.I AM NOT EVEN SURE THAT MY REFUND WAS PROCESSED. The child did not even use his laptop for exams because of lazy and unskilled people in your company.

Manager Lucky for Russells Thohoyandou Post Office street (Shop 1-4) is so unprofessional, rude, arrogant and helpless. I bought headboard and pedestal set on the 5th October 2018 and even today i have not yet got my pedestals but only 2 head boards and i only bought one. Lucky allows people that are not stuff to take things from the storage or storeroom alone and not being monitored and that ends with those people delivering wrong products. He want me yo pay delivery twice for his mistakes. When i talk to him he either lie to me or make empty promises.

To whom it may concern Good day, kindly refer to the reference no: 0000271746. I purchase the item at Pretoria Andries store, they told me it takes 7 to 14 working days. I have been waiting for 21 working days now. Your feedback will highly appreciate. Best regards. Mundeke John.

I have bought goods on Saturday was promised that the goods will be delivered today, i cancelled several appointments today due to delivery and when I phone they promised me today. Is that the way a client should be treated

I was trying to get hold of you at head office but they dont pick up their calls but when they call you they want and force to talk to them. My problem is i bought a unit at your stores.i Tembisa branch that unit was on sale of R2599.00 but at the end i have to pay double of that unit price 'how possible is that? to buy 1 unit with price of 2 unit,your service its very very poor i wish i knew it before i buy at your store but its better i know i will let others know how poor your service is because even your staff cant make their job prorpely you just want to take peoples money, but everything has the begining and the end and dont think its the end.

Good Morning, am having a problem with your Durban branch i have laybyed a tv including the dstv,i have been waiting for delivery since last month and when ever i call the branch they not answering,i went to the branch on Friday they told me that they will deliver soon the warehouse was out of stock how is that even possible?

i have been trying to get hold of you the phones are forever ringing no one picks them up. can someone call me urgently please. same your stores in Pretoria no one answers

I had a shock of my life lay buying a sumsung television when its time to collect im told Russell store have discontinued the brand nd i had to add more money

Very very poor service in regards to phone calls, struggling for a week now to get hold of anyone in russels at Bloemhof nw

Never ever again buy from russells they have bad service bought dinning suite and the table was scratched and chairs the legs were shaking, the servers was not properly assembled. When they came to do exchange they faulty stuff again worse than the 1st one. I dont need your stuff anymore i just want my money back. You do as if we getting these things for free. Your service is terrible

I bought chest of drawers at Russells and were keep falling apart contacted them they only fixed two drawers the third one said they cant fixed it I have to pay R250 which I refused to do that. because they furniture not a quality. I was so mad with them and they fixed it after long long time

Poor customer service bought couch on the 1st but still not delivered went there for for refund tell u stories even head office not willing to help

Russels Thabazimbi is the worst store you can ever purchase from. I bought a kitchen unit on 04.06.18 which need to be assembled by the supplier. I was told that they will contact them to arrange a date with me. On 12.06.18 I called the store and told them nobody has contacted me to come and assemble this unit. They only logged the call then. I phoned the customer line they gave me the number who will assist and they said the work will be done in 3 working days. That was then supposed to be done on the 15th. I have since then phoned every day up to 3 times a day to find out what the problem was. every single time I spoke to the Manager at Russels he was so not interested in helping me that I am now so annoyed. I want to take that unit and stick it up his ass. How can you run a business like this. He does not do any thing from his side to help. Only tells me I will phone them and see what is the problem. When I phone him again same old story. I will from my side never have buy there.

BAIE DANKIE VIR BESTUURDER SE MOEITE VAN BESTUURDER VAN RUSSELS OP OUDTSHOORN SY IS AWSOME BAIE DANKIE

poor service unfriendly no help after sale base of bed teared wont change bed we must bring in

I WILL NEVER BUY OR LAYBYE ANYTHIG THROUGH RUSSELLS EVER AGAIN...THE SERVICE IS TERRIBLE AND THE WORST PART IS THEIR EERSTE RIVER REGIONAL MANAGER HAS A TERRIBLE ATTITUDE LIKE SHE OWNS THE SHOP...I JUST HOPE I WILL GET MY REFUND ASAP

I WILL NEVER BUY OR LAYBYE ANYTHIG THROUGH RUSSELLS EVER AGAIN...THE SERVICE IS TERRIBLE AND THE WORST PART IS THEIR EERSTE RIVER REGIONAL MANAGER HAS A TERRIBLE ATTITUDE LIKE SHE OWNS THE SHOP...I JUST HOPE I WILL GET MY REFUND ASAP

I WILL NEVER BUY OR LAYBYE ANYTHIG THROUGH RUSSELLS EVER AGAIN...THE SERVICE IS TERRIBLE AND THE WORST PART IS THEIR EERSTE RIVER REGIONAL MANAGER HAS A TERRIBLE ATTITUDE LIKE SHE OWNS THE SHOP...I JUST HOPE I WILL GET MY REFUND ASAP

I'm sick n tired about that bad service i get frm 1of your store.Russells Alex plaza in Alexandra.I bought 2 beds there within 2 months 1 of that bed broken.I report that issue to that branch even here i think I report the second time.That bed want base only.it was still n edblo l.instead they want me to accept the 1 that it still new.bt i refuse.i went i don't know how many times frm last year until now.nothing is happen.Now i don't want a new bed i want my money.Or i take action go to media's n newspapers.im enough plus that manager start to be rude when he took to me.Do followed up and i give them 2 days on the 2nd of next month i will take action.Im no longer interested in my bed i want my money back.Thanks

I'm sick n tired about that bad service i get frm 1of your store.Russells Alex plaza in Alexandra.I bought 2 beds there within 2 months 1 of that bed broken.I report that issue to that branch even here i think I report the second time.That bed want base only.it was still n edblo l.instead they want me to accept the 1 that it still new.bt i refuse.i went i don't know how many times frm last year until now.nothing is happen.Now i don't want a new bed i want my money.Or i take action go to media's n newspapers.im enough plus that manager start to be rude when he took to me.Do followed up and i give them 2 days on the 2nd of next month i will take action.Im no longer interested in my bed i want my money back.Thanks

I am very disappointed by Russells Alice, I bought a TV on December 2017 and my first installment was Jan 2018, I paid my first installment on the agreed date through EFT, up until now my payment is not showing on their system but to me it deducted, they are threatening me with sms to pay again

EK john carstens het n acount by julle my id no 6611075231082 ek het nog nie een paiement geskip nie .ma ek weier on e sent verder te betaal aan ju8ll nie voordat julle die debit order stop en my laat weet julle het dit gestop van julle kant af nie .ek het julle so mooi gevra om dit te dun want ek betaal my rekening kontant elke maand ,maar nou is ek gatvol ve julle want julle trek geld uit my acount en sit dit terug en trek dit weer uit so ek hett nou my acount togemaak by die bank so julle sal nie n sent uit my uit kry nie nie voor dat julle my kontak nie.ek dink julle wat die acounts dun is almal stupit want julle ky nie of ek my acount betaal het nie julle trek net die geld en ek gaan russels nou op helo peter sit .en da ook komplain.so ek wag ve julle oproep

EK john carstens het n acount by julle my id no 6611075231082 ek het nog nie een paiement geskip nie .ma ek weier on e sent verder te betaal aan ju8ll nie voordat julle die debit order stop en my laat weet julle het dit gestop van julle kant af nie .ek het julle so mooi gevra om dit te dun want ek betaal my rekening kontant elke maand ,maar nou is ek gatvol ve julle want julle trek geld uit my acount en sit dit terug en trek dit weer uit so ek hett nou my acount togemaak by die bank so julle sal nie n sent uit my uit kry nie nie voor dat julle my kontak nie.ek dink julle wat die acounts dun is almal stupit want julle ky nie of ek my acount betaal het nie julle trek net die geld en ek gaan russels nou op helo peter sit .en da ook komplain.so ek wag ve julle oproep

Very poor service at the Brand , Me and my girl friend bought a fridge that was in promotion on line , we even process the FULL payment after contacting a certain ELIZABETH from e-commerce department, she told us to process the payment and we did , 4 days later she will come up with an apology that the item is out of stock. this is the poorest service i never heard about. if you agreed with your customer to process payment meaning the items is available not the other way around. Really disappointed and will never buy any thing from this store again , NEVER Now my food is getting rotten out of the fridge. RIDICULOUS AND DISORGANIZED SERVICE

I'm so angry at this moment I bought a laptop with printer in December. then I logged a complaint with the store, took it back I told them the problem. all they said was they will call me to let me know whats gonna happen,i have calling and hearing the same story about it was taken to head office, I have to call after them to ask whats going on, then I hear the same story. how can I pay for something I'm not using it will be a month now and still nothing. the service sucks and its poor, aslong they can get they commission they don't care.PICK UP YOUR PHONES AND TELL US THE CUSTOMERS WHATS GOING ON, INSTEAD OF SITTING THERE WITH YOUR PUFF AND MIRRORS. I'm so angry

I hv paid up my account at russells and thy r stil send m sms tht i own the wen i ask they say is for the interest i asked again wat interest bcus i hv paid the account sho i wil nve go to buy any product ever at tht company thy dnt knw hw to treat customer.Was it my fault tht the thy own system shows me how much i shall pay to paid up tht acoount.

Very sad for your service I did laybye cancelation two weeks back and you guys said I must wait for 7 day but 2day is my third week and the money is not in what you expect us to say about you are you treating us good or bad bcz I call the branch and they said the delay is there in head office

I brought a kettle 6months ago which is now not working...so I tried to call the store and only to find out that the number on the till slip belongs to another company...

I bought a kitchen unit in Russell's Polokwane it was paid up in August 2017 and they lied to me that it is available. They delivered partially in September and October 2017 till today my staff is not complete I'm even tired of going to the shop and phoning all I want is my money which is more R 17 000.00 and they must come an fetch their kitchen unit. Poor service the manager is doing nothing about my complains.

I bought a kitchen unit in Russell's Polokwane it was paid up in August 2017 and they lied to me that it is available. They delivered partially in September and October 2017 till today my staff is not complete I'm even tired of going to the shop and phoning all I want is my money which is more R 17 000.00 and they must come an fetch their kitchen unit. Poor service the manager is doing nothing about my complains.

Good day Please can some one assist mewith my update regarding one of my accounts. this is still showing on my records and I need it to be remove asap.

I've bought washing machine on 16 January till today I didn't received the machine,. there's no communication very poor service, when I went to branch you are promising next week after a week you promised I'm so tired I will never forget your service I've paid cash

I've bought washing machine on 16 January till today I didn't received the machine,. there's no communication very poor service, when I went to branch you are promising next week after a week you promised I'm so tired I will never forget your service I've paid cash

VERY BAD SERVICE! I logged a complained in June 2017 , havent heard anything.. went back in Aug just to find out the manager never put the complaint in. Its End of January 2018 and still havent heard anything!!

Rude staff I went with a complaint and the two of the staff were screaming at me the manager ddnt bother to ask what's goingon,i was not help

bad bad bad hope your business close

Your customer service is so POOR and I am tired of waiting only to be told somebody is going to call me back. come and collect your UN-INSTALLED AND DAMAGED THINGS.

If I do not receive a call for delivery today don’t bother delivering at all, I will cancel that order and go elsewhere, I have been without furniture for over a week now, I will never recommend anyone to purchase anything from your store.

I purchased furniture on Tuesday the 19th of December, I have still not received it. I was called and told delivery will be on Friday, I availed myself but no one came. I was called Saturday morning and and was reassured that they will come on Saturday, it is now Wednesday there has been no communication. This is the worst service I’ve received, I am going to cancel my purchase and go elsewhere, your service at Russels is the worst

I want to assist with the settlement letter, I've called your office several time they kept me holding. So can you please help me to get my settlement letter, you can call me for more details.

I purchased a couch and later that day I decided that its not suitable for my needs so I asked for a refund. It has been a week going onto the second week now and I still have not received my refund from Russells Parow, Cape Town

I would like to compliment one of your stuff in Cosmo branch Sanele she is one of the best i think you need more people like her in your busness she makes show that the customer is happy before she leaves the door

I have been trying to get hold of a Regional Manager now for over a month and no luck regarding my furniture bought 4 months ago and still no luck so now I am holding payment cant even get through to the store and never mind this number pathetic

I am not happy with the service that i got from russels . They were supposed to deliver my furniture but they keep on playing hide and sick about the delivery . Im confused and angry coz im spending my airtym to call them but they keep on dropping my call

Went into Russels in Vrede today (24/11/2017) to enquire if they have any Black Friday specials on 80cm colour TV. The saleslady showed me 2 TV's (only 2 they have on display), one for R3000.00 and one for R3199.00. I asked her if that was the "special" price and she said the one for R3199.00 is 2-2 and it is a better TV than the other make which I actually prefer. I asked her 3 or 4 times if the price is R2200.00 in which case I would then buy one. She confirmed and I then proceeded with the transaction. When I handed my bankcard to the cashier and she processed the deal she told me that the amoumt is R3199.00. I feel that this is unacceptable and I cancelled the transaction, salespeople must make absolutely sure that they know the price and the customer knows exactly what he is to pay, she should have made it clear to me that the price is not R2200.00 as I understood it but R3199.00

the service sucks ! no one helps you and no one knows whats going on there i have been waiting for a tv license for 3 days now !

Honestly, Please cancel everything. i am tired of going back and forth with you guys.

Can you please contact me regarding a paid up lay-bye that paid up and not delivered after a week.

After going back and forth with the Vosloorus branch, i got a call instead of my furniture being delivered and was told i need to pay cash for my TV licence it was not supposed to be added on the account. i went there the following day 29/09/17 and paid, then today 02-10 i got a call that my application has been started afresh because i wasn't supposed to pay cash. I wanted to start afresh on Friday and was told it isn't possible as it will reflect as fraud. so how is it now possible?

The service i received from Russels in vosloorus was extremely poor. Karabo was helping me and we were doing just fine until Tshidi started shouting at her treating her like an idiot, i mean how do you shot at your fellow colleague in front of customers when they are asking you for help. as a result she forgot to put one item on the account and now i have to use cash that was not on my budget. Tshidi is the one who was capturing the items on the system and she did not double check before processing the order because she was busy shouting at poor Karabo. When i got home, i saw on the paperwork that there was extended insurance but no one explained anything to me and if it means i have to pay extra, then i should have been asked and agreed to pay for it, and no one explained how the insurance works, they added the ellies plug and did not explain that either.

The service I received from Russells in Amanzimtoti was extremely poor. The colour of my Lounge Suite was incorrectly delivered. There was no evidence of the Lounge suite being scotch guarded, something that I requested and was charged for. The warehouse could not assure me that is was scotch guarded. No constant follow up on the queries. Really disappointed. Please assist with this query

We are not happy with the service received at your Durban Bluff Branch. Ladies are very rude, our stuff was delivered damaged and we contacted the Bluff Branch you leave message after message and no one gets back to you. when you call them the complaint wasnt logged. Not impressed. Disgusting service

Poor service at randburg branch

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

I purchased a lounge suite the 23 May 2017 to be delivered Saturday the 27 May 2017, after being informed it is company policy that goods are not allowed to be collected. I followed up with the Alberton store where I purchased the Lounge suite if delivery will take place the Saturday, the sales lady confirmed it had been despatched, well it is Monday and I still have not received anything. The warehouse finally called me today saying that they will be delivering tomorrow. I had asked them if they can deliver at 12:00 as I won't be able to take off work, the lady was extremely rude and told me the store would have to contact me to make arrangements. I have paid cash for the goods as well as paid the delivery fee (as apparently your company policy does not allow collections) and I still have received nothing yet. I expect this matter to be resolved ASAP!!!!

you guys, your service to us is very poor: infect your employees does not have customer care skills

I would kindly like you guys to stop sending me messages on promotions and sale you have, if i need something i will gladly go to the nearest russels store i always purchase on. Please please kindly unsubcribe me from the notifications. I DON'T LIKE THEM. Thank you

Wats da use of paying insurance wen nothing gets done never in my life have I ever receive such service.da staff is jst like da furniture useless.im very disgusted wit pmb church street.i c nothing or no1 has giving me a call so now its time I went further.

i bougt thngs by u guys last month even today they not deliverd no phone call nothing,am stil shocked .....

Sorry I am running out of space as I am using my cellphone to type.as I was saying by dis year year may I wil b up to date wit my account no wil no longer use u guys coz u don't make us happy in any ways.is this the kind of service dat u give 2 ur clients.I purchased al my stuff in Pietermaritzburg Russells church street.I would like to get your response thnk u.

Hi my name is shanaaz.my husband n hve started a family.we are newly married so wat we had done was combined our salaries together n which we had open up an account wit u guys.from day 1 the products which I had received didn't make me happy in anyway.i first had a problem with the cellphone which I purchased da scroller wasn't working as a result I went back in store wit in da same day to lay a complain n I was there told to take it 2 Vodacom.wat surprised me was dat da phone wasn't even two hours old but I was told 2 take it else where.secondly I purchased a kitchen sceme which was on sale I had a problem with da 1 door n draw which was fixed.i haven't had any problems wit it ever since den.thirdly I purchased a wardrobe 4 my bedroom from da 1st day I had a problem wit the draw.i went 2 lay a complaint concerning da matter which I was never assisted by da guy at Russells kept on telling me that he wud send sum1 to fix it which he failed to keep up wit his promise.

Hi I'm Nombeko Tuku, I'm from Cape Town. Last year i layby sofas from Russells that were costing R2000. I bought them for my mother who's from Queenstown. Around December I finalised the layby and i told them to transfer the sofas to Queenstown and I give them the full address. but still they haven't deliver the sofas and it's been more than 2 months now i've been waiting. and they don't even tell me what is the delay because I don't have an outstanding amount that is due to them. I mean this not a good service if this is going to continue like this. But I'm hoping you will find solution very soon because it's too long I've been waiting. I would realy appreciate to look at this matter and help me with this problem i'm facing. Thank you!

Please be advised that as per contract attached my last payment was on 2017/01/01 so the statement that I was sent today to pay R139.45 due on 2017/03/01 is not valid. Your anticipation and correction will be highly appreciated. Smanga

I bay a fredge at resells gugulethu mall they never deliver the fredge and everytime I call they droppe my calls

Bought a laptop in easter free state Bethlehem laptop never left the store made a refund on 25 January and I'm still waiting my money...think it's best if I take further steps

I like to demand an immediate closure of my account no. 6365290181959546. I ve made payment of R169-50 that was an outstanding balance at Russel Durban 300 West avenue ref. No. 0612021613 was given and Khomo Sindisiwe was assisting me. My account wasnt closed immediatly and I couldnt get my paid up letter at the same time as I desparatly need it. Kindly close my account and email my paid up letter to my email address before 2017/02/09 @ 12:00. Your prompt response and your cooperation is requested. Thokozani C. Ncwane ID. 7201295341082 Cell. 0610771972 [email protected]

I like to demand an immediate closure of my account no. 6365290181959546. I ve made payment of R169-50 that was an outstanding balance at Russel Durban 300 West avenue ref. No. 0612021613 was given and Khomo Sindisiwe was assisting me. My account wasnt closed immediatly and I couldnt get my paid up letter at the same time as I desparatly need it. Kindly close my account and email my paid up letter to my email address before 2017/02/09 @ 12:00. Your prompt response and your cooperation is requested. Thokozani C. Ncwane ID. 7201295341082 Cell. 0610771972 [email protected]

Bought a couch, pedestal and a wadrobe on the 13 January 2017 at Russels in bellville. I paid extra for them to assemble my wadrobe and pedestal. My wadrobe was not all done and my couch has not been delivered till today instead Collin who helped me with the sales is dropping my calls or he does not take my calls but when I use a different number he hungs up on me. I'm really disappointed because I need my couch, I paid delivery for my 3 things and I don't understand the treatment I'm getting from that guy after he has made a sale his rude to me. I hope someone will care to assist me

I was working at Russell at Eastern Cape in a town by name of Engcobo and my manager there was Nwabisa Tshangase. I never received my money till now....please help please I really need that money.my employ number is 207092....Id number 9308075827087

Can u please call me was in ur store at Wynberg and the staff don't know what they talking about I can be a potential new buyer but will never buy anything by ur store due the fact ur workers don't have any skills

I bought a bed last year December with was supposed to be delivered in 3 days after 3 days they said they don't have stock I have to take a different bed then the 1 I ordered or take my refund I'm still waiting for my refund from 7 December 2016 and worst part is there stuff are very rude i have ran out of options don't know what to do

Worst service I have ever received. Secunda Branch is pathetic, no satisfaction, does not return calls or give any feed back as promised. The Manageress is NEVER in the store out in the streets all day. Have been waiting for repayment of deposit for over 4 months. Full of excuses.

I had a complain about a bed that I bought on 25/11/2016(black Friday).I compliant at Pinetown store they never help I talk to Chris area manager and Mandla Thabethe they never did anything about my complain because I have been waiting for 4 weeks for deliver I was calling them a couple of time no one take my complain serious so now im going to report to the media if you also not responding to my e-mail.

I Think it is time one takes the Liberty to take down this store. It has been more than i month that my JVC TV has been in for Repairs. Looking at all the comments below. Poor service is an understatement. I will not rest till this store is closed for good NXXXAAA!

I just bought a fridge on the 2 December 2016 but still today I didn't receive a phone call to deliver the fridge ,,so what can I do?

My uncle booked in a TV for repairs in December 2015 up until now he still has not recieved his 40inch TV but the funny part russells keeps asking for their monthly payment. When we tried to follow up on the TV at the respective shop, the TV has disappeared and noone knows where it is.

I paid up my 4 door fridge at Russells Frankfort branch on the 14th of december 2016 but until today it is still not delivered. I will never buy from Russels again(poor customer service and empty promises

Russells is ther worse people to do business with they dont evens want to give my money back and I cancelled my laybye with them they are pathetic... want my money or going to put on hello peter

25th November 2016 i bought a bed and fridge cash. I was told that in 48 hours that i will get my delivery its gone over a week and i have heard nothing but empty promises if this matter is not resolved by Monday 05 December 2016 i will email the consumer protection and it will be dealt with further

I have bought a base set last week Friday 25th November and on Tuesday recieved a wrong base set and turn it back today I went to the store in stanger I was told that the wrong bed was given because the bed was sold out and that to me is really poor customer service and regret it on a second thought I'll never buy from Russell if they dnt rectify this before Tuesday next week

I went to cancel my laybe at russells mabopane today and i was told to bring a bank statement am not opening an account,I simply want my money back as I dont need the Item anymore.I was also told the I will not get afull refund that the headoffice will take a percentage of my money,I never signed a clause that told me that nonsense.Can I be refundend my money or else am going to complain.Because this is not the first time something like this happens,I once bought a TV there and they wanted to give me a demo.when I made a laybye the shop was called barnets at time I had a bad experience with russells if I knew it was going to change to russells I would not go there.

Russell's Eshowe: I paid for a table and Chairs cash a week ago. I haven't recieved my delivery even now. They're not closing today till I get my table or my money

I want to lay a complain abt russells on the beggin of the year the made a promotion on a bedroom suite it was R3600 n I paid R200 laybe n have been paying everymonth now I want my bedroom suite they told me the bed is not available n the manager was so rude to me n I have been goin to the store to check if the bed is there but nothing this is not right the treat the customer very bad im stil waitin for my bedroom suite.

I bought a bed in 2015, and to my suprise the base was broken. I have paid the warranty for the base and I am still waiting. I have been told the delivery will be on the 07 th of November .. I took a day off and no one showed up. N o one called to say they will not make it. I am so angry and I cnt find any one who understands the meaning of client centricity. I would really appreciate if my base is delevered. I have spoken to a lot of people who promise to call me back and no one does. I have been waiting for customer service and there is non. this is the worst company I have ever bought anything from.. I have used over R200 calling for feed back.. and a days salary ....

I laybyed a bedroom suit at Russells Pietermaritzburg Edendale mall last November 2015 and i paid it in full on the 23 April 2016 they said they will deliver in 3days which they didnt do only to find the store is shutting down and they dont have my bedroom suite in stock so i requested the refund and the send me to Bradlowas furniture store wich is also in lthe Edendale mall and they failing to help me with my refund am so dessapointed with Russells with it poor service please help my ID Number 8801020741081.

identity number: 8209215968081 I WOULD LIKE TO LOGE A COMPLAINT REGARDING MY REFUND THAT I HAVE BEEN WAITING FOR MORE THAN 48 HOURS. I BOUGHT A BED ROOM SUITE AT RUSSELS RUSTENBURG AT PLAIN STREET OF WHICH I WAS TOLD AFTER FOUR DAYS THAT IT IS NOT AVAILABLE AND I WILL BE REFOUND IN CASH AS I PAID FOR IN CASH PRICE BUT IAM NOW STRUGGLING TO MEET THE MANAGER SINCE I MET HER BEFORE AS NOW THEY KEEP TELLING ME THAT SHE IS NOT AVAILABLE AND I FEEL THAT THEY LIE TO ME. PLEASE ASSIST ON THIS.

EK is baie ongelukkig oor die diens wat ek by Russels Christiana kry. Ek het ‘n Hisense 650L yskas gekoop in 2015, ek het die yskas so 3 maande gehad toe ek voel die yskas word vuurwarm langs die kant,So dat ek nie die yskas kan af vee met ‘n lap nie, dit is te warm, en die produkte binne in die yskas bly warm.Ek het dit geraporteer en eers 3 maande later het daar ‘n tegnikus uit gekom wat gese het dit is normaal, en het die temperatuur van die yskas gestel. Ek het dit so gelos.Sowat 6 maande later begin die yskas water lek, so baie dat ek ‘n handdoek moet voor die yskas gooi sodat ons nie moet gly en val van die baie water nie.Ek het dit weereens ge-rapporteer, niks het gebeur nie, ek het weer die tak gebel en ek het Maart 2016 eers ‘n sms ontvang dat die iemand sal uitkom om die yskas te herstel. Nou het die yskas begin om alles wat in die yskas gedeelte is te vries!!!! Geen geluk!!!!!!

how can i bring my bank statement if i`m not opening an account all i wanted was my lap top and if it`s not there they should give me back my money on hand like i did when i payed for my lay-bye,they never ask for bank statement when i lay-bye now because i want re-fund they want bank statement which i don`t even have, they have been so rude to me and told me the lap top wont wait for me but they never said so when i payed my money

I have a problem with Russels at Pretoria van der walt street, when i went there to take out my lay-bye they told me it`s not there and if i wanted re-fund i should produce my 3 months bank statement

I bought a Jessica lounge suite Kokstad in 2013 the lounge suite faded it is black but looks brown. the Kokstad branch closed and I went to Russels Port Shepstone the manager was so un help full he told me the guarantee expired but I took the account over 24 months and took a extended guarantee of 24 months so its four years , now beacuase I have complain they told me the lounge suite had only 1year guarantee . but when I bought the lounge suite they did not say that and its not in writing. I think Russels service is very very very very poor

I am so disappointed with Russells, i payed R1750.00 on a lay-bye but cancelled because i could no longer afford to pay the bed. They told me it would take 7 to 14 days for refund, its been over a month but still nothing. please help, its russells randburg.

I bought a fridge at Russell springs last year .I told them day must deliver my fridge on January but they said it out of stock.they ddnt bother to cal me and apologise instead am the one who was beasy calling them .I ended up buying on other fridge from on other store and I did cancellation four months back but I haven't got my money even today .I wil never buy or enter Russel store in my life n I stil want my money

In March my wife entered into a layby contract for a lounge suite. We recently received an sms that if we paid before the end of May the total price would be reduced. We went to the store with the cash figure specified in the sms and the Manager (who refused to give her name) at the Southgate Branch of Russells said she knew nothing about the offer and then said we could only pay the cash but, she could not tell us whether there was definitely stock or even if they would be able to deliver. We treated with rudeness and all they wanted was us to pay cash but without any commitment from the side of Russells. I felt insulted at the level of service and attitude we were treated with. We paid R500 for someone to come and collect the furniture after receiving sms messages saying that we could pay and collect on the same day. We paid the initial R1000 laybye and once we were there with the balance of CASH R3500.00 no one could help or advise us. Disgusting service!!!!

Yesterday i went to russel store in southgate mall, stood there for 30 min n no one attended me till i leave the store, later i asked my colegue to go buy the washing machine for me, they gave him stories again. I want that machine n want it today, i will b going to the store again this morning n i expect my machine to be delivered today before the warehouse close at 12

Account number: 0006365290181624571 I would like to bring this to your attention before consulting Consumer Protection about the following: 1) I wasn't handed my contract when purchasing the goods. 2) The 3 seater that was faulty was taken by your repair guys and it came back not the same as the other ones. I didn't complaint about that since I realised that they take long to fix problems. 3) The one seater is peeling and is looking horrible. When you touch it, it doesn't feel the same as the other ones. Yes it is a PVC but I didn't expect it to peel so horrible like cheap Chinese products. Furthermore, why is one seater the only one peeling! Now you tell me how on earth would you pay approximately R23 000 for this crap! My couches are not the same, the other one is harder, then two of them are softer. From my view, I was sold a cheap Chinese product worth a lot of money. I will exercise my rights herein as I feel that I was not treated good.

Hi I'm unhappy about service deliver at Secunda branch. I bought a sansui radio system and a stove but after a month the sansui had a volume problem then I reported and sent it to them in October then I stopped paying because they promised to return it. On January I went back to them but only to find out that they said its gonna be replaced because its discovered that the radio were having the same problem. Even now I'm still waiting for their call or delivery. So what must I do now ?

On the 22 December 2015 I bought a bedroom suite at Russells in Queenstown and I was promised that it will be delivered before 29 December but to my surprise the furniture was still not delivered on the 3 January 2016.The bedroom suite was R 11 346.05 and I paid cash. I then cancelled the purchased on the 4th January 2016. Today it's 11 March 2016 and Russells have not paid me my money. I don't know how many emails I have sent them as for the fax it doesn't even go through. When I call they just make promises and if I do follow ups, they tell me about Head Office. Russells is not a reliable shop, I would not advice anyone to buy furniture there. They don't have customer care

I have signed forms to receive a bedroom suit on credit but never received it and am very upset because I feel something dodgy is going on I will be taking legal action because im upset

I am unhappy of the manager of Russell shop in Thohoyandou, Mr Sebula. I will call him Saturday again. If he keep on lying as usual, I will need your intervention. Re: Mrs/Dr TI Munzhelele( my wife) and her big purchase and non working TV, my call to him and his lying responses. Wait for my call when he continues to lie. Call me for.further information. I hate unfaithful, high position holders because I would have nowhere to run to. Dr LR Munzhelele.

Good day i am Mrs Adel Human Id.no: 7206280173085 i've got two accounts with Russels Newcastle the one account goes off my bank account the amount R845.00. Then i've got another account and i do pay in cash the amount is R 925.00 but the last two months i pay a amount of R 1 200.00 no from last week JDGroup is arrassing me phoning me that my account is behind. I am getting sick and aggro because why cant they concentrate on people that dont pay at all. You can even phone Russels in Newcastle and ask them if i pay my second account the amount is R925.00. Know JDGroup is phoning me constintanly when i going to pay my account. My salaries is going to be paid in this month on the 01/03/2016. Then hereby the 06/03/2016 i will be paying the amount off R 1 200.00 again. What more do they want from me. I am going to open a case at the police station for JDGroup arrassing me from last week. So please concentrate on people that dont pay there accounts. I am a very upset customer. Thank you

A few months ago I bought a lounge suite from Russell's and somehow got damaged whilst I tried to move it. The lounge suite is still under warranty. I called Russell's at the Northgate branch to assist with getting the items picked up, repaired and sent back to me. Till now, nobody has called me back and when I call the branch they tell me they will get back to me, but nobody calls me back. I will no longer purchase anything from Russell's again. Thank you Russell's for showing us the public your pathetic service!

I have read most of the reviews on the service by Russels & I have to wonder, if Russels is even bothered by the 81% poor service record. I bought a lounge suite in Novernber 2014, which has springs coming out of it and it has now torn the leather... I have approached the Boksburg store & was given a ref no.... which I have been calling since January, and now today 10/02/16, I was told that I need to contact the Store Manager David, as he will make a decision.... I sure hope that this matter gets sorted out.... Come on Russels surely good service means more sales!

good day. I dhasendren moodley, id no: 741205 5010 087. may I kindly request a copy of my account statement to be emailed to me please. my residential address should be on the statement. 23 Ahrens road, bluff, 4066

Russels Jabulani mall got a poor service,on friday i sent my cousin to pay off my laybye i gave him 2000 which i just withdrawn from the atm, when he gets there the lady that was helpingh him said she cant take the money becouse its the old R200 with Mandela face i was so suprised by that he gave me the phone to speak to the lady and she said the same thing to me then eventualy someone exchanged those 3 R200 for him and the bed was fully paid up and they promised to deliver on monday, monday came no bed tues and wed im still waiting for the bed i phoned then just now to chech whats wrong with the delivery coz i have to be somewhere they are telling me it will be deliverd on the 6th,these people they are so inconvinience i regrete buyung from them i will never this is disrespecting and taking people for granted

I have sent my phone away for repairs more than a month ago and still had no feed back on the phone I made it my duty then to phone and find out what's happening with my phone the lady who assist me said that they want o know if it fell in the water when I told them that the battery of the phone was going down to quick that was the problem of it it never fell once in the water or had any contact with water in any way please could you contact me back regarding this matter as I wouldn't want to leave the store im a very good customer please contact me on the following number 0712913339

Am not happy at all why Russell do this to me as a regular customer. We have nd sign agreement to start paying February now the failed to be professional

I bought a wardrobe @ Resells in Richards Bay and my account was on arrears, I was than offered a discount by one of your lawyers and was instructed to make the payment to any of FNB bank. Before I made the payment I first went to your new branch that is opened in eMpangeni to get some advices they also confirmed that I can processed the payment. If not mistaken it was late in 2014. apparently someone from your lawyers again phoned me to do another payment...I explained to him/her that the payment was made already now he/she wants the proof of payment which I don't have it by now because this was done long time ago and since no one advised me to fax or email the proof of payment I thought maybe it was gonna be done automatically. I need some urgent assistant on this

I bought a 3 piece Tv unit on the 17 July 2015,at Russels Alberton,for R6499, which all 3 parts are loose,its not a solid one piece tv unit,it was delivered to my brother,which he unpacked it,bt didn't notice that the one piece was incorrect, sadly my brother passed away the 25 July 2015,I went to fetch the furniture for myself,after 2 weeks,after settling and the funeral, I immediately noticed it was wrong as I unpacked it!!! I phoned Russels at Alberton,and explained my problem,I have phone endless times,spoken to endless people,which not one of them has bothered to help or solve my problem or even bother to come back to me,with feed back!! This is including managers or staff that are in charge!! Its going fr 5 months now,nothing has been done!! This service and staff is pathetic,they have no interest in their work,and is in capable of doing their job!! This has to be sorted out asap,as I'm totally fed up and frustrated with this situation,I'm definitely going to name and shameRussel

gebreekte base van bed.Sukkel al n maand lank met JD Service Centre.RE-28102015-72 Customer care.Asseblief bel my.Verbruikers raad sal belangstel in my storie

Russells Durban your service I pathetic, I bought a tv and a stand 3 weeks ago my account was approved 2 weeks ago and I signed all the documents but I still haven't received my goods up until now...this sucks big time

i myself will never promote Russells furnitures. The service is pathetic. Bad Service that's it.

Please contact me regarding a complain

Last month i bought a laptop n fondi tablet at russels.then i have to pay R11423 for twelve months,bt on july month i got a loan at capitec n i settle my account at russels so i payed R7095.wat suprised me is tht the still deducting the installment money whers i finish to pay them,wen i went to ask the store no one helped me,the other thing they charge my R499 deliverycharge whereas I collected the laptop by myself.wen I ask they said if u a new client delivery charge is a must.n they also said I will get my money wen the account is settled nw my account is settled BT m still waiting for my money.I hate this shop they all liars.they want u to take n after that they will ignored wen ask something

I bought bedroom suite(R12000) from russels in Durban which was delivered in February 2015. when it was delivered the dressing table mirror was broken( factory fault) and bed had a whole. its been 4 months now and i am still waiting for feedback. Why pay so much money and get furniture that you cant even use. Russels has poor service delivery but when you bringing in money you get 100% customer service. no one wants to take the blame, even tried head office and they passing it on to the branch. whenever i call, i get nonsense feedback. When i asked for the CEO's number they refused to give me. YOU CAN NOT BE GIVEN 5STAR RATING IF YOU CAN'T EVEN DEAL WITH YOUR CUSTOMER COMPLAINTS. DISPATCH PEOPLE ARE RUDE, I ACTUALLY DO NOT KNOW WHY EMPLOY PEOPLE WHO HAS NO PATIENCE IN RETAIL INDUSTRY!!! I WILL NEVER BUY FROM RUSSELS AGAIN, NEVER EVER..... POOR SERVICE DELIVERY.

I will never buy at russels again if its going like this.had to return my furniture after one week for repair and has been more then two months now still waiting and after two months the sales ladynat store tells me that it has not even been fixed yet.but let us stop paying then we get on going phone calls threats

my company has been maintaining and upgrading fnb banks in most provinces of sa with a jhb based company the contract has ended and we are searching for new opportunities.pls don't hesitate to inquire

I reported a problem in regard to damaged goods after delivery and it is now over a month and my problem still has not been addressed. I have reported it numerous times and the staff of Russells just never get back to me. What kind of a business are you running ??

I bought my self a Fondi Tablet, the fist month there was no problem after that month it just started showing blank and you can't even hear when someone calls you as the speaker is very soft. It's a mobile phone comes out like a tablet. However I've taken the phone in and they send it for repairs but I really don't want that phone/tablet anymore. I would rather take 2 other phones but I don't want that 2 Fondi Tablets/Phones anymore it's just a waist of my money paying for something that is not working right. Either you credit me my account or give me other phones. If you want to contact me please contact me on 021 944 1000 ext.3617 as I don't have a phone at the MOMENT as it's still gone for repairs. I'm very upset as I never thought that I'm going to have a problem with the phone/tablet. Also the phone/tablet freeze and then it takes forever to get right and once you charge the battery gets so warm that I even have to put it down on a towel so it doesn't ruin my table.

why on God's earth am i paying for an ensurance that i will nt benefit from? why is it compalsory for customers to pay that rubbish. i have a huge dept now just because of this insurances i nvr recommended apparently ur salesperson says its a flippin must to pay for it. i hve my own insurances i dont need this once from you. i want it to be removd from my account asap i wanna pay out for these goods and leave russells forever. mxxxxm yeereee if i pay my acc until finish it where is my money gonna go now? my place is secured i dont want ur insurances for Christ' sake

Your staff is really rude, I settle my one account for about R3000 now se tells me I will pay R800 on the last account so I said to her my account is on debit order she must take the debit and will check what I can do for the less 200 amount so she said its not good enough since last week people has been phoning me and how many times do have to tell them I will check what I can do for the arrears which is less then 200. please can they check my account and also stop phoning me if they cant be friendly. and also they don't have to put the phone in my ear as that is REALLY RUDE!!!

Russels get a 5 star rating for POOR delivery. Horrible, Horrible service and everything from Russels, I will NEVER EVER buy from them again! Russels has loaded a debit order on my account and as I retrieved my ITC record as I do once a year, it stated that I am a late payer. Now I have been trying to get hold of Russels to sort it out and rectify the problem and people put the phone down in my ear and the account department 0102111120 / 0102111127 is out of order. This is just pathetic!

Russels get a 5 star rating for POOR delivery. Horrible, Horrible service and everything from Russels, I will NEVER EVER buy from them again! Russels has loaded a debit order on my account and as I retrieved my ITC record as I do once a year, it stated that I am a late payer. Now I have been trying to get hold of Russels to sort it out and rectify the problem and people put the phone down in my ear and the account department 0102111120 / 0102111127 is out of order. This is just pathetic!

RUSSELLS HAS A WHOLE ARE USELESS. NO OTHER WORDS FOR THEM

I am still waiting, no help received..I WILL NEVER BUY AT RUSSELLS AGAIN, the Sheffield wall unit was delivered with 2 left sides From: JD Group [mailto:[email protected]] Sent: Wednesday, December 17, 2014 9:46 AM To: Iris Colbeck Subject: [JD Group #46039] AutoReply: Please help urgently/delivery note 8002744059. “Thank you for contacting the JDG Customer Resolution Centre - Your e-mail has been forwarded to an agent who will investigate the matter and reply within 3 business days.” This message has been automatically generated in response to the creation of ticket subject Please help urgently/delivery note 8002744059., a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [JD Group #46039]. Please include the string [JD Group #46039] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, JDG Customer Resolution Centre

Russels in Dosbsonville Screwed me over, bought TV and nothing has been deliverd as yet, That Manager of theirs is really rude and does not return my calls, she still getting back to after 8 weeks, still waiting for the call really NO Stock? mxm worthless, just close down shop please

Russels has the worst service delivery in this world, first time I bought anything from you and really worthless maybe its time to shut down. we lay complaints and nothing is done about it, I'm waiting to the things I bought from you CASH I dnt owe anybody anything, AGGG

Russuls pta van der walt str and Russels Warehouse has the poorest client relationship I ever experienced in my life. A lot of unprofessional people with no experience or so it looks like.

Hi I paid cash(25/11/2014=R17000.00) for furniture at Russels west street to be delivered to the eastern cape. I am today 12/12 December still waiting for all my stock from the KOKSTAD DISPATCHING UNIT.Delivery note 8002744059. I am calling everyday, that my sheffield wall unit was delivered with 2 left sides, my megan 3 piece BS still outstanding , GETTING promised delivery everyday. Management to please investigate what is happening at 039 7273510, service is so poor...I am dissapointed and will never buy at Russells. The point of sale was very good, and they really tried to assist me..SORT OUT YOUR DISPATCHERS

i paid for a bed and is being three weeks they say no stock, please russells management take your customers serious, russells burgersfort its bad

I am appalled as a new client as I have paid upfront on my account and ahead of my payments to get a threatening sms to say that you Russells is going to hand me over. Never in my life have this kind of disgusting service. Please check my account properly before threatening me. I will not ever buy from Russells ever again..

Good evening my name is innocent mabena from Mamelodi i am a new custormer at rusells i bought the L G washing machine,within three months the machine stoped working and i went back to the shop were i bought the machine and they told me that they will send the person to check what was the problem well they did send that person and after checking the machine he said to me that he will return after the :LG company has send the part that was needed in the washing machine till now that guy he never return to me and its been 3weeks now since that guy promise to come and he never showed up yet am expected to pay the insurance at the end of the month so am worried now becouse this is the service i didn't expect in your shop since i am an new member at Russells so i would really appreciate if u could help me. This is the serial no of the item:405TWKOT37 the product no is:451F11231FHQ3.

very unsatisfactory service. I have been phoning every week. Please attend to my complaint. Call me on 083 453 5264. How can one purchase from Russells in the future if the after sales service is so very bad

There is a very rude lady (I think) at your Lawyers Office. She is not black. When she calls you she does not give you a chance to speak. This morning she called and I told her I will make payment tomorrow thats what I even told the person I made arrangements with that I only get money on the 25th. I just want to finish this payment and never buy any thing from our stores or even refer anyone.

i hereby wish to lodge a complaint pertaining to my account at Russells, Andries Street in Pretoria. I opened an account on February 2014 with the intention to purchase sofas at Russells. in the process of capturing my information on the system the i told the lady not to include transport costs as i will organise my own transport and she agreed to that. But upon reading my contract when i get home I realized that transport at the cost of R701.75 was included whereas i have already organised transport for myself at the cost of R450. Then I came back the following day to complain, but a guy called Ferreira (manager) wrote on the copy of my contract that I have to refunded the R701.75 at the end of the payment term. Now i am only left with approximately R2100 to settle the account in full. What about if the R701.75 could be retained by Russells then I will only pay the outstanding amount to settle the account this month? I have already discussed this with the Branch Manager.

I am so dissapointed inthe russels in Promenade (Mitchels plain).My mom has been a customer there for more than 12 years,and all our house furniture is from russels.Now last year she took a bedroom suit and a fridge on account as usaul,early this year she reported that she sis no longer working and she cannt afford to pay the stuff,so a lady by the name of AMANDA sent a big truck to come take the bedroom suit .but now every month shes receiving letter stating over due account for something that she dnt even have bcz AMANDA WHOS WORKING FOR RUSSELS DEBT COLLECTORS TOOK.NOW THEY WANT TO TAKE THE FRIDGE WHY? IS THIS WHAT YOU DO TO YR CUSTOMERS RUSSELS?BCZ SHE DID REPORT SHE IS NO LONGER WORKING.

i am tired of lephalale russels because i bought a kitchen unit, wardrobe and a russel hobbs combo on the 2nd of may 2014 and i was promised delivery on the 5th but nothing happend i keep on calling them at my own expenses which of course no one will pay me back and today is the 14th and still the manager promise me the delivery on the 19th, this is poor business is the last time i purchase from russell in my life

I will never buy from Russells again.I have had an account with them since 2010. I pay via internet banking and have never missed a payment but every month I get sms's or phone calls saying that I have not paid and my account is in arrears.They keep as forcing me to pay via debt order which I do not want to do. These phone calls and sms's are quite irritating when my account as always up to date.

i bought LG music system in December 2012 @ Thabazimbi branch. within a month the DVD slide wasnt working and i brought it back to the store and they borrowed me a Samsung Slide, iv been complaining since last year 2013 even now i havent got my slide back and i paid up the account... what should i do. its almost 2 years now. im really not impressed with Russels service not at all.

I am so desapointent about u russells,I thought you a furnisher shop.u are so bad I dont get my monthly statement.when i call the head office they drop the phone thats so bad.

I bought 2 rouxy couches at russels silverton on the 19th February green and orange and they brought 2 green and the other couch was old,dirty and wet and it has moving objects inside I have been going to a store to complain using my petrol and using y cellphone and they always tell me they will get back to me and they don't this is not the first time russels do this to me please I want my new orange couch or my money back I don't owe russels I bought for cash its either they bring the couch or refund me I will go buy where they sell new furniture and where they deliver right goods I will make sure that no one buy from russels

hi russells can you please send me my statements thrue my email

I am so tired of promises from Russels Springs. We bought a Lounge suite, tubledryer, carpet cleaner and scotchgaurd from them on the 23rd December 2013. We paid R2000 cash as a deposit. I received the lounge suite on the 29th December, which was fine. Since then I were calling and asking for the rest of my stuff. On the 23rd January I called and said if we don't receive the tumble dryer by Saturday we are cancelling the deal with them. After calling several times it was delivered the 25th January. I called the Monday 27th and ask what about the rest of my stuff, on which they replied it will be the next week Monday's, week delivery. I paid another R2000 on the 1st February, still without my stuff. Today is the 5th February on which I called. The sales person is not in and the Manager is not available, as she is out. They will call me back. I am sure that I will never buy from them again. Last year I bought a freezer from OK and was delivered the same afternoon.

I am soo irritated with this Russels store i keep on receiving sms every month telling me I have arrears on my account while they debit from my account, now they debit twice this month, pleas reverse my money

On Friday 13/12/2013, i bought a lounge suite at Russels, Primrose, the branch manager promised delivery, Saterday, nothing happend, i constantly phone russels at my expense, to find out what is happining, what kind of service is this, I rather go to Bears, or Ok Furnishers next time, poor, poor service from russels, there is only complains, nothing good to say, is this the kind of image that will satisfy the shareholders and C.E.O, or President of the company.

I am soo irritated with this Russels store i keep on receiving sms every month telling me to pay my account while they debit from my account before i even go to an atm every month!!!!!!!

NEVER IN MY LIFE I WILL EVER BUY ANYTHING FROM ANY RUSSELLS STORE. BRAKPAN RUSSELLS NEEDS A MANAGER THAT KNOW WHAT HE/SHE IS DOING AND STOP TELLING LIES TO CUSTOMERS THAT PAID CASH FOR THEIR FURNITURE. I AM TALKING ABOUT A FULL HOUSE OF NEW FURNITURE. NOW THAT THEY HAVE TO PAY ME BACK THERE IS ALOT OF STORIES. I HAD IT WITH RUSSELS! I HAD TO GIVE A RATING BUT RUSSELLS DOES NOT DESERVE ANY RATING!!!!!!!!!!!!!!!!!!!!!!!!

you guyz stop harassing me . I pay my account in full amount stop harassing please

I am just dissapointed at Rusells,my agreement was for them to deduct R479.00 each month but on the very first payment date they did not deduct to which they asked me to go pay in any of their shops for payment.......err,why did i have an arrangement for a debit order??So they suggested that i pay R579.00 for the next 6 months,ok cool.After that 6 months they never stopped deducting the R579.00.I was pLANNING TO BUY FROM THEM MY NEW HOUSE SUITE,tHEY MUST FORGET!!!!

Russels Secunda. I bought a lounge suite in March - I dealt with a lady named Esta. she was acting manager.-later fired, No manager untill September.. then regional manager promised to sort out same day? .When the set was delivered, there was a problem and the one mechanism was broken, and another one was not even linked, also something as wrong with the leather on one stool and the other bench had pieces of wood falling under it.- we could not use that chair.. esta promised to have it replaced next day it did not happen. Esta said that set was discontinued. and we selected another set. same price of R18 999.00 they would come and replace it within next few weeks she promised. now 6 mnts and 6 payments later, the regional manager was also retrenched., the store manager can not do her job. empty promises. now they refuse to replace the set, as I am a bad payer?? russels is a bad company with incompetent managers

Poor service that is all that i can say. 2 Weeks i was promised a delivery and still i have not received anything just empty promises. Come on guys i dont even have any excitement left. I dont even think that the Hello-peter complaint is going to help!

i have very disappointed with the service i received at Russells, i bought a TV and you delivered a damaged one it has been TWO WEEKS since i reported and to date you have not delivered it. the services you give is very Poor and does not meet the standard you set as a furniture store.

I HARRY MATEBESE IS VERY DISAPPOINTED WITH THE SERVICE I RECEIVED FROM RUSSELLS GREYTOWN. I HAD A PROBLEM WITH MY FIRST PURCHASE IN GREYTOWN WHERE I BOUGHT A DINNING ROOM SUIT AND THE CHAIRS WHERE TORN, I DID REPORT THE MATTER TO THE BRANCH WHICH TOOK SIX MONTHS TO REPLACE THE CHAIRS, THIS WAS ONLY DONE ONCE I HAVE REPORTED THE MATTER TO HEAD OFFICE. SECONDLY I PURCHASED A FLAT SCREEN TELEVISION IN MAY, THE BRANCH SAYS THAT THEY WHERE OUT OF STOCK, THEY WOULD ORDER ONE FOR ME, WHICH I STILL HAVE NOT RECEIVED TO DATE, THIRDLY, MY WIFE PAID MY MONTHLY INSTALMENT ON THE 26/06/2013 WHICH WAS ALLOCATED TO MY SETTLED ACCOUNT AND NOT TO THE ACCOUNT WITH AN OUTSTANDING BALANCE. I AM TRULY APPALED BY THE SERVICE AND LACK OF COMMUNICATION WITH THE BRANCH THAT I HAVE BEEN DEALING WITH. AFTER MY BALANCE IS SETTLED I WILL NOT BE DEALING WITH YOU AGAIN AND I WILL DISCLOSE TO WHO EVER I KNOW ABOUT THE POOR SERVICE I AM CURRENTLY RECEIVING FROM RUSSELLS

Vandag is dit n week trug wat ek my sitkammer stel gekoop het en ek het hom nog nie ontvang nie. Ek bel elke dag en dan word ek belowe vandag so gaan di dae verby en nog steeds het ek hom nie ek het Headoffice gebel daar is belowe vandag oor 12uur ons sal sien of hulle die belofte kan na kom. En die ergste van al is ek het kom kotant gekoop by Rusells Ellisras Lepelale.

Absolute disfunctional people at the accounts. We are battling to sort out two accounts for the past 5 months. We have a debit order going thru monthly.but we still receive letters and phonecalls weekly to say we are in arrears!!! What a joke this is!!! I manage to get a copy of our statement and went through it!! This is after phoning about 6 people to eventually get thru to the correct person.What a disaster!!! These people can not do accounts! The worse is when you try ands explain the situation they keep on talking. I was going insane I will NEVER EVER buy anything from them again!!!

I notice that Russels has many unsatisfied custormers. I am one of the many disapointed customers. I had an appointmnet with Joe your storemanager from Bela Bela today at 14h30. I rushed to the shop to make this appontment only to find him not there. The other employees were all chatting in loud voices and listning to very loud music. one employee even had his pap and vleis lunch out on the desk chewing with an open mouth. These employees are totaly unprofesional and I am not supprised that my account is in such a mess, because the have no idea how to deal with customers. I will NEVER IM MY LIFE purchase anything from Russerls again. Judging from all the negative comments here I can see that the overall policy of Russels is "WE DONT CARE" by the way I did not think you deserved one star but your system made me select one.

Ek het 'n wasmasjien by Russels gekoop te Vredenburg, ek het hoeveel keer dit aangemeld dat die masjien foutief is en hulle het nooit uitgekom om te kom kyk nie ek moes elke keer taxi vat tot in Vredenburg en ek moes elke dag bel vanaf my cellphone het ook gevra om met die bestuurder te praat en hulle het gese die bestuurder is nie daar nie ek het hoof kantoor in Johannesburg gebel en hulle kom tot op vandag toe terug na my. Ek is baie teleurgesteld want ek het klein kindes by die huis en dit is winter so nou sit ek met 'n stukkende masjien wat ek al baie lankal klaar betaal het maar ek gaan dit nie net daar los nie ek gaan dit verder vat ek gaan ook media toe. Ek moet se baie baie swak diens van Russels dit was my laaste koop by hulle. Swak!!!!!!

On 4/3/2013 I bought a white Defy 350L Freezer via Mr L. Bürger at Russels Vredendal branch. Delivered at my door within 7 - 10 days. On 6/3/2013 I paid R6189-90 for the item. I am still awaiting the freezer. I have to visit the store each week and phone them regulary as I did not receive any progress info as promised. The trips (40km return) as well as the telephone calls is costing me money. The attitude of the store manager is unbecomming and I feel that I was mislead and that it is a 'Breach of Contract'. The image that is portrait by this act is that Russels is mistreating the elderly and that client satisfactory doesn't count at all. My pensioner hard earned money would have earned interest in the bank. I kindly request that the director/s of Russels SA immediatedly intervene and resolve the matter to my satisfactory within the next 48hours. I await Russels Head Office's reply asap.

I paid cash for a bedroom suit which was meant for my wedding day when I arrive at my inlaws (East London, Oxford St store). To date it has not been delivered. What an embarassment!!! To make matters worse, they are neither willing to take my calls nor return them. I want my money back so that I can go and buy service somewhere else.

Year ago I bought a Microwave from Russels Quennsburgh Durban, with the promise that russels will pay my twelve payment, today the 12th payment was taken from my bank account.Wheres your promise. Your Branch will not help me because they said it was a Head Office promotion. So what now. It is a Breach of Contract

hi, can you please sort out my account as you take the money as per debit order but then they phone me and tell me that I better make a cash payment. And she is a very rood lady her name is Matleta

you guys have a very very much bad services if knew i would have not made a deal with you .