Vodacom Shop:Branches:Westwood Mall Unclaimed

The staff are unhelpful, unprofessional and the manager does not deserve to be called a manager. The service you get from this store is the same if you go to a dodgy, electronics store. They most certainly don't adhere to the service standards of a huge company like Vodacom.

i was contact by vodacom on the 21 april 2017 who informed that this matter was at regional office .i have still not received contact from store manager as vodacom emailed.i have not received any information keeps me up to date with the progress. also vodacom needs to read their own policies so they cannot gave the customers the run about.

when it comes to customer service this store is the worst anyone can get .i still waiting for my phone.this is a new contract ,in the first 5 days the phone gave me problems. the salemen not a techinican asured me that he had sorted the problem. (no new phone as per policy) only to return ,this time he gave me a new sim.this did not sort the problem.i returned again to the store waited from 15h26 to 16h55 only to be told to bring phone in with box. on the 3 april i handed in everything . salemen promised to contact me on the 6 april to give me follow up and that i should have my phone by the 8 april . i am still waiting to be contacted . the saleman name is MOHSIN KHAN . also check hellopeter.com

no-one answers the phone