Dirdental Unclaimed

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What I am really selling in offering customer service is ‘the customer experience . Most people believe customers purchase the product or service they provide. Although true, there is a more important aspect that I focus on. There are many options available when it comes to fixing problems (all services and products fixes a problem(s)) and addressing needs in dental practice brokerage. Problems that arise can sometimes be left without doing something about it and sometimes, people simply live with it.  When one does decide to do something about a problem or need, there are unlimited options, as many product or service providers provide exactly the same product or service. So, the “tipping point” that causes customers to call on one product or service provider instead of another, is the customer experience from their preferred supplier. The central theme, or core tenant of a philosophy which on its own can completely change the direction of a business, is that their customers do not buy the product or service they sell.  They buy the experience of purchasing that product or service from them, instead. Customer service is essentially, an operations management term, and has many definitions. It has inter alia been defined to mean in current world-class operations management thinking, as “the next person in the process”. Customer service therefore, is serving the next person in the process where ‘all interactions between a customer and a product or service provider at the time of sale or consumption, and thereafter. Customer service is intended to add value to a product or service and to build enduring relationships. The customer experience is therefore how the next person in the process, as a result of all interactions between a product or service provider (the upstream customer) and a customer (downstream customer) to whom he/she provides a product or service at the time of sale or consumption, and thereafter, experience the value added and attempt to build and foster an enduring relationship.