Is your Business dependent on any ICT infrastructure or IT services? Or is your IT Business dependent on clients that want your IT services that you provide?Wether you pay or get paid for these services you want to know if you are getting value and also if you are adding value.SMACK will help you get the service you need and help you deliver the service that is expected of you.SMACK can, through experience and actionable ITIL Service Management knowledge bring the professionalism and measurements that will give you or your client the service report and measurements they expect. Being Transparent and providing accurate Customer Feedback and Performance Reports built trust and a stronger relationship.SMACK Independently prepare and provide reports, analysis and advise to improve IT service levels and IT services, for a fracti