The personal communications from your agents made all the difference in my choice to use TaxBack. Overwhelmed with what should have been a simple process due to an error going back several years in my taxes, I gave up doing them myself and handed it over to TaxBack. I was assured all 3 years would be fixed and my refunds recieved. Once I handed over my paperwork I never had to ask about updates or remind my agent to do anything - they were so on top of it and made it so easy! Matthew Lloyd was especially helpful and I can't thank him enough for his continued clear communications and patient explanations which saved me so much time!