Customer service excellence and a consistently brilliant customer experience are what differentiate the successful company from its competitors.Creating unforgettable customer experiences is also how today's forward thinking organisations are building their businesses, growing market share, and staying profitable through good times and bad. Not through advertising; not through lofty promises or worthless gimmicks; and certainly not through price. At N'lighten, we live and breathe customer service. And we've found that our passion for creating the ideal customer experience is highly contagious. So much so that our clients - whether big businesses or small enterprises - tend to catch it pretty quickly. And when they do, they soon find themselves inspired and empowered to maximise their customers' positive experience. With our research, training and strategies - so can you.
‘nlighten works hard at keeping the relationship alive. They stay in touch regularly and make sure we don’t forget about them. They are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’