Stienie'S Lodge Unclaimed

I made a telephonic booking to Stienie's lodge which I followed up with a confirmation two days later. I wasn't asked to make a deposit on either of the calls. On the day of arrival in Cape Town it was raining and I took a taxi to the lodge. When I arrived there, at ten in the evening they informed me that they didnt have a booking for me and that they are full. I was obviously annoyed and after trying to convince them I had made a booking I said I would even sleep on there couch. This request was denied on the basis of there house also being full. All of this transpired with me standing outside in the rain with my luggage. When I asked if I can come inside to make other arrangements I was told they can't help me and closed the gates.