Ster-Kinekor Films (Pty) Ltd:Head Office Unclaimed

My friend and I are pensioners, we enjoy to go for an outing when we get an opportunity to go and watch a movie at Ster Kinekor Garden Route Mall. My friend is experiencing eyesight problems and also suffering with Parkinsons disease. In the month of October we managed to go twice to the movies, 2 weeks ago Ticket To Paradise and yesterday Mrs Harris Goes To Paradise. We have visited the movies in George Mall frequently before Covid and her health that deteriorated we had no problem even with a visit 2 weeks ago. Yesterday 18 October 2022 was a BIG DISAPPOINTMENT!!!!! In cinema 5 it only has ONE DOOR into the cinema, LIGHT SHINING INTO CINEMA AT ALL TIMES ( PEOPLE GETTING UP TO CLOSE THE DOOR, ME INCLUDED AND NO DOOR).The other problems not having the door caused the noise from the foyer AND THE SMELL THAT THE STAFF SANITIZE THE OTHER CINEMAS THE SMELL WAS NAUSEATING AND I HAD TO GO AND ASK THEM TO STOP USING THAT STUFF. TODAY I AM MAN DOWN!! UNHEALTHY STUFF TO ALL!!!

The toilet facilities for ladies at you Potchefstroom Mooirivier Mall cinema are filthy and stinking and some are out of order. Further the toilets for disable persons are closed with a notice that they are out of order.

Your east rand store is shit and ignorant. Please see to current problen

Been trying to get hold of someone on your Head Office telephone number - -11 445 7700 - to no avail. Telkom doesn't even register the number, when punched in. Rather inefficient. Does not warrant any star.................

Good day. On 2017/06/03 we were booked for a show starting at 09:00 Cine 6 at the Vaal Mall cinemas. The following forms part of my complain (and this is not the first time that this happened): - The cinema door get only opened at 09:00 although the movie starts at 09:00 - The cine haven't been clean before the show and I had to go ask them to come and clean it. When the movie finally started there were no sound so I had to go complain again. - The person (I suppose it was the manager as he were in the mangers office) did not even had the decency to apologize for the poor service we received. We visit the Vaal Mall cinemas at least twice or three times a month but this type of customer service and satisfaction will persuade us not to support the local Ster kinekor. Can you please look into this matter. Kind regards Org

Paid for two prestige tickets last week at Baywest Mall PE and while transaction took place system went offline but money went through. Supervisor & manager said payment went through and my seats will be booked for. When I arrive for the 8pm Movie they say the payment never went through and I must pay again then I must go to my bank and print bank statement because money has bounced back into my account but nothing has surfaced. I am now the one inconvenienced because double money has been taken off, I must use my petrol now to go the bank for a problem you created and now cannot fix.

I was at cradlestone mall to get vitality cards 2 weeks ago. They could not help as there was no stock so we went to the casino to movie. Tonight i cam back to watch the new fast n furious but again no vitality cards. Thats it sternkinekor will never see me or my money again

my phone was stolen from vaal mall vanderbjilpark 8th april at 20:30pm. my phone is worth 15000.00. the manager had a pathetic and not accommodating service towards me and my emotional state. till now they haven't viewed my footage and given me a feedback . there was-no one around at the time because we were late for the movie . the cashier and the manager do not want to play footage for what reason? i want feedback and service asap or i am going to take this further. its such a mission just to get cameras played back.

Good Day, I trust you are well. On the 4th April I wrote a complaint that I have yet to get a response other than the automatic response. CAS-53429-Z6N7C4 Please can someone look into this and revert back to me as soonest. Many Thanks Brent Adams

Ster-Kinekor has always been my favourite place to watch movies. In the last year my wife and I probably watch 20 movies each. Today I don't feel like ever stepping into a Ster-Kinekor ever again. The service I've received this last few weeks has been beyond disgusting! I've received bad service before but this is a whole new level of bad! Thank you. Ster-Kinekor Case CAS-42502-X4Z6X0 STK:0017000004617. I left this message on Hello Peter and Facebook and still no-one has the decency to come back to me. It is as if we watched all these movies for free and no-one cares at all.

Went to Eastgate for a ladies night out to watch 50 Shades. Received such amazing VIP treatment with stunning gift boxes. you guys really didn't have to do that - but once again your company is streaks ahead of others in South Africa. Thank you for the tender loving care and the brilliant evening - you guys are incredible at Ster Kinekor Films (Pty) Ltd

we went to see the pre screening of fifty shades darker on 8 February at cradlestone mall it was the 18:00 movie we feel that is extremely unfair towards the customers paying the same for the tickets but the last show receivedca nice goodie bag and the ealier show needed to pay the same amount but DIDNT Receive anything i trust that you would give me a positive answer within the next 24hours as this is VERY DISSIPOINTING we spend a huge amount money on tickets and snacks giving goodie bags to both timeslots customers would be fair.

Garden route mall movies. The staff at this branch are the worst personell to communicate with that I ever came across they just don't seem to care. On Sunday the opera ñabuco could not be screened because of technical problems. I have tried the call centre and a number for Estelle since then to find out when the screening will take place. After spending 70 rand of air time I still do not have answer. The call centre puts me on hold for ever and Estelle simply do not answer or the phone is answered and nobody talks to me. Please I am utterly frustrated

You're new computer system will put you out of business. It does not work. It is now impossible to book online or by phone. You're terminals at the movie theater also dont work. You can only buy a ticket by standing in a que. In Sandton you don't have more than two attendants at a time. The manager says your business has dropped off significantly since you've implemented a new computer system. Tried to call to complain. Hopeless. Your executives must be out job hunting because you're going to go into business rescue if you don't take your problem seriously. Pity because I love the movies, especially at Ster Kinekor. I used to go at least once a week when I could make bookings.

My lady and I love watching movies. It used to be a weekly thing for us. Ever since Ster-kinekor changed their system nothing works. Watching a movie has now become a very unpleasant experience at ster-kinekor. The online app doesn't work anymore, my Vitality cards do not worry at the kiosks any more either. Now forced to wait in a long line. Very unhappy with ster-kinekor and disappointed as well.

Worst experience ever at Eastgate ster-kinekor on Saturday 14/01/2017 as the manger could not bother to help her name BUSI MAPHALELA, our vitality cards were not working and she told us that we must pay for our movie ticket, didn't bother to help. so got the kids and went to Greenstone where the manager sorted out our situation and we got to watch our movie. what a difference when you get a person who bothers to help the customers. the service level in Eastgate is disgusting!!!!

Worst experience ever at Mall of Africa. I was there on Tuesday 3 January 2017. Wanted to get the kids vitality card having to wait for 45 mins plus i finally got my card after the lady had put my details on someone elses vitality details. I complaint by the manager who said he would help me get this sorted. Yesterday i went to Foresthill mall to use my card and my daughters kids vitality only to find out they gave me the wrong card and i had to pay for her movie which was 11:30am. I asked them if they could fix it and i was told i had to come back to Mall of Africa to get it sorted there. Today i asked for the manager at mall of africa who was so rude to us. I asked her the head office nr as i wanted to report her. She kept walking away when talking to her and kept speaking to me in her language the speaking to another staff member calling me a white

Went to Bayside to watch Sing. Nowhere was it advertised that it is in 3D. We have 3D glasses at home. As it is the POPCORN and drinks is RIDICULOUSLY priced. Now to Still pay for 3D glasses.... Not happy

Sterkinekor Secunda 10:18 Saturday 17 December 2016 still closed! We could choose between East Rand Mall, Highveld mall or Secunda Sterkinekor, and we chose Secunda!!! Unfortunately!!! It is 10:28 and it is still closed!!! Your website shows first show begins at 9:15!!!! Next time we will definetely go to a NuMetro

Worse experience ever. Was chased out movie 2 at Craddlestone ....all the trailers was in 3D and we've booked Jonathan 2D after 30min my husband walked out to ask why all in 3D and movie not started yet. All lights went on and we've been asked to clear the place in a extremely bad manner. According to the rude man the movie was corrupt ....they will give us complimentary ticket back....that's it Our whole Friday event stuff up Really leave extremely bad taste in our mouth Pathetic.

In light of all the negative reviews I have read, I would like to say that whilst central reservations could not help me (they were most helpful in trying to assist me) but it fell apart trying to get anyone to answer the no I'd been given for Cresta Ster Kinekor (0623067594) - it just goes to voicemail. Once I called Head Office and finally!!! got hold of Silas he was pure pleasure to deal with. Courteous and helpful, an absolute pleasure to deal with.So thank you Silas for saving a situation that looked like it was going horribly south.

What a terrible new website.

Your new website is a DISASTER! Well done in creating something which is meaningless and difficult to use. No doubt some of you got rich from producing a bunch of RUBBISH!

Just spoke to the most unfriendly, unuseful person Pumla Kausele whose only response to a reqwuest is "you have to phone the line that doesnt work?"

Tried to change a booking, what a drama, waited for over 5 hours and still no contact. Head Office phone doesn't respond. Very poor

Have you seen the state of you movies in centurion and irene nothing works. Staff runs to the back to fetch popcorn your popcorn warmers are out of order the self service 3 out of 5 is not working in irene. In centurion for months they have been telling us that nothing works because the are waiting for a revamp. And we are still waiting. But you have no problem probably nlem increasing your fees. Maybe we should use numetro from now on

still waiting .... -----Original Message----- From: Ashleena kisson [mailto:[email protected]] Sent: 09 July 2016 02:42 PM To: Ster-Kinekor - Ticketline Information Cc: Gateway Cinema Subject: Re: Cinema / Complex / Other Enquiries Hi All I am still awaiting for The management team to can't act me . Sent from my iPhone On 04 Jul 2016, at 9:18 AM, Ster-Kinekor - Ticketline Information wrote: Dear Management Please contact Ashleena and arrange for readmission tickets? -----Original Message----- From: Ashleena Kisson [mailto:[email protected]] Sent: 01 July 2016 04:26 PM To: Ster-Kinekor - Ticketline Information Subject: Cinema / Complex / Other Enquiries From: Ashleena Kisson Tel number: Cell number: Club number: Enquiry Type: complain about Booking at Gateway Comments: on the 24.04.2016

Hi, I purchased popcorn to the value of R239,80, My card was debited 5 times for this transaction. I have spoken to John at the gateway cinema, and have e-mailed Rohan 3 times. I am yet to receive a response. I should be requesting interest on my money for your poor response. transaction date was 30 December 2015.

Purchased IMAX tickets for our family to watch Jurassic Park on 25 June. Person at the desk told us that tickets were valid till 2 July. Could not make the 25 June show due to urgent business. Went to IMAX theatre to get tickets moved to a later date. Desk attendant told us that they were no longer valid. Been trying to get hold of someone at H/O for two days now ...left numerous messages fo rboth Doug Place and Bradley Knowles - still waiting and Jurassic Park about to finish. This is a new mall, so I understand that there are teething problems....but there are also ways to resolve issues, and this is where SK has got it wrong...lets see what their customer service is like.

I am still awaiting my refund from you guys , it has been two weeks now and still my money has not been refunded for the double debit that took of my account on the 29.32015 , i have spoken to the two contollers , Zukiswa Toom and Jennilee Jansen form Promanade Mall Mitchelle Plain Ste kinekor. I have send them numerious emails and called them , no responce. I am highly dissipointed .