Vodashop - Kempton Park - Festival Mall Unclaimed

I have been trying to get through to them but the phone has just been ringing for the past 20 min with no answer so why can't a cell phone shop not even answer their own phone this is pathetic!!!!!!!!!!!!!!!!!!!!

you can never get assistance from this store, the line just rings forever with no answer, reactivation needs to be performed on account and ref no. is required from store but they never ever answer, why have a phone in store