The first thing to know about True Roots Consulting is that we provide unparalleled mystery shopping, hotel grading and quality assurance services exclusively to the hospitality industry. Our dedication to bed and breakfast's, game lodges, travel agencies, restaurants, spas, casino's, tour operators and guest houses worldwide ensures that you get an experienced partner that understands you and that has the capability to deliver reliable results. Our innovative approach to mystery shopping and hotel grading is fuelled by continuous collaboration with industry-leading organizations that are relentlessly seeking to improve the guest experience. Join with us, and together, we can strengthen the core of your business through reputable and affordable quality measurement programs that work for you and your business.