Russells:Head Office

011 4080408

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All Ratings (125)

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Overall Ratings :
  • Excellent

     

    7%
  • Very Good

     

    2%
  • Good

     

    4%
  • Average

     

    4%
  • Poor

     

    83%
  • Nandisa

    Tue, Oct 17 03:09 AM 07****079

    Honestly, Please cancel everything. i am tired of going back and forth with you guys.

  • Sarel

    Wed, Oct 11 07:40 AM 07****848

    Can you please contact me regarding a paid up lay-bye that paid up and not delivered after a week.

  • Nandisa

    Mon, Oct 02 04:11 AM 07****079

    After going back and forth with the Vosloorus branch, i got a call instead of my furniture being delivered and was told i need to pay cash for my TV licence it was not supposed to be added on the account. i went there the following day 29/09/17 and paid, then today 02-10 i got a call that my application has been started afresh because i wasn't supposed to pay cash. I wanted to start afresh on Friday and was told it isn't possible as it will reflect as fraud. so how is it now possible?

  • Nandisa

    Tue, Sep 26 01:08 AM

    The service i received from Russels in vosloorus was extremely poor. Karabo was helping me and we were doing just fine until Tshidi started shouting at her treating her like an idiot, i mean how do you shot at your fellow colleague in front of customers when they are asking you for help. as a result she forgot to put one item on the account and now i have to use cash that was not on my budget. Tshidi is the one who was capturing the items on the system and she did not double check before processing the order because she was busy shouting at poor Karabo. When i got home, i saw on the paperwork that there was extended insurance but no one explained anything to me and if it means i have to pay extra, then i should have been asked and agreed to pay for it, and no one explained how the insurance works, they added the ellies plug and did not explain that either.

  • MN Naidoo

    Sun, Sep 03 08:06 AM 07****170

    The service I received from Russells in Amanzimtoti was extremely poor. The colour of my Lounge Suite was incorrectly delivered. There was no evidence of the Lounge suite being scotch guarded, something that I requested and was charged for. The warehouse could not assure me that is was scotch guarded. No constant follow up on the queries. Really disappointed. Please assist with this query

  • kerry-ann

    Wed, Aug 16 05:35 AM 08****433

    We are not happy with the service received at your Durban Bluff Branch. Ladies are very rude, our stuff was delivered damaged and we contacted the Bluff Branch you leave message after message and no one gets back to you. when you call them the complaint wasnt logged. Not impressed. Disgusting service

  • Tshidi Rachel Aphane

    Wed, Jun 28 01:13 AM 08****585

    Poor service at randburg branch

  • Elias

    Fri, Jun 02 08:26 AM 07****10

    I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

  • Elias

    Fri, Jun 02 08:25 AM 07****10

    I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

  • Elias

    Fri, Jun 02 08:24 AM 07****10

    I pachased a bar fridge on a laybye with Russells in malvern jhb after I complete my payment with them they, it has been 3 weeks waiting for my fridge now when I do follow ups the sales persons in that store tell me the fridge is out of stock and I have to wait till they are in Stock so it's impossible to my understanding why my we laybye goods which are not kept as per laybye or agreement. still hoping to get my fridge even now. poor service that's how I rate the store

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