In close collaboration with the Client Relations department at Clarins company headquarters in Neuilly, the collection and analysis of client complaints was instituted, focusing on, but not limited to: product identification, description of symptoms and the conditions of their appearance From the very beginning, Clarins goal was to create highly effective products containing the highest quality ingredients, while respecting the environment and preserving the planet’s natural resources Since 1954, the Clarins Group has used its unrivalled expertise in the field of beauty to offer consumers the safest, most effective products that deliver real results