Pro-Active Communications was founded in 1996 by Hanrie Hill, and specialises in soft skills training and facilitation. Courses are customised to suit the needs of clients - we offer in-house observation, taped evaluations, workshops, and follow-up sessions.Soft Skills Training• Advanced Customer Care • Business Etiquette• Business writing • Coaching Skills (Life coaching)• General Sales Techniques• Getting the Appointment • Handling Difficult Clients/ Fierce Conversations • Hands -on- Management• Negotiation Skills • Presentation Skills • Project Management• Receptionist Training • Stress Management • Supervisory Training• Team Leader Training • Telephonic Debt Collection• Time Management We offer specialised training with a difference.Our focus is on a long term relationship with our clients. We will customise according to your needs and we promise never to bore you.