Imbue Consulting Unclaimed

Imbue Consulting does a Mystery "Shopping" Survey that is a performance assessment which measures the quality of customer service that your staff provide your customers at various points of customer interaction. The survey highlights service strengths as well as areas requiring improvement in order to increase customer satisfaction, loyalty and profitability. Management need to be kept up to date about whether or not customers are getting the right customer service and employees are doing their jobs efficiently.Our services then cover surveys that check employees and customers alike for quality of services given and received. Training is then done to correct employees in customer handling Clients receive ongoing reports on there frontline business.