BPO, also known as Functional Outsourcing, is an outsource process (logistics, picking and packing, sales, cleaning, etc.) to a third party which allows the outsource partner to assume the entire labour law risk. This model establishes an “Arm’s Length” relationship between Carrus and the Client, as Carrus assumes de facto control over the outsourced process and provides the Client with labour flexibility within the confines of a service level agreement.